Rifqi Mohamed
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Cotton On Group. Proven track record in operations and inventory management, enhancing customer satisfaction through effective communication and decision-making. Skilled in visual merchandising, driving sales through engaging displays and strategic inventory coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Stall Manager
Family Business
03.2025 - Current
- Assisted in daily operations of stall, ensuring efficient service and customer satisfaction.
- Maintained cleanliness and organization of stall space to enhance customer experience.
- Managed inventory by tracking supplies and restocking as needed.
- Engaged with customers, providing product information and recommendations.
Visual Merchandiser
Zara
10.2023 - 01.2025
- Designed visually appealing merchandise displays to enhance customer engagement and drive sales.
- Collaborated with team members to implement seasonal visual merchandising strategies aligned with brand standards.
- Conducted regular assessments of visual displays, recommending adjustments based on sales performance and trends.
- Coordinated inventory management related to visual merchandising needs, ensuring timely replenishment of display items.
Assistant Store Manager
Cotton On Group
06.2019 - 08.2023
- Assisted in daily store operations to enhance customer experience and drive sales.
- Coordinated staff schedules to optimize coverage during peak hours and maintain efficiency.
- Trained new team members on operational procedures and customer service best practices.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Assistant
Cotton On Group
03.2017 - 05.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Processed transactions accurately while maintaining a high level of customer service.
National Service Person
SAF
12.2014 - 12.2016
- Collaborated with teams to enhance communication during missions.
- Completed mandatory national service with discipline and team experience
Education
Nitec - Electrical Light & Sound
Institute of Technical Education
11.2014
'N' Level -
St. Hilda's Secondary School
12.2012
Skills
- Customer service and Sales
- Operations management
- Inventory management
- Computer skills
- Verbal and written communication
- Decision-making
Certification
• Problems and Make Decisions at
Operations Level
• Apply Emptional Competence to Manage Self at the Workplace
• Develop Personal Effectiveness at Operations Level
• Project a Positive and Professional Image
Level
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Stall Manager
Family Business
03.2025 - Current
Visual Merchandiser
Zara
10.2023 - 01.2025
Assistant Store Manager
Cotton On Group
06.2019 - 08.2023
Sales Assistant
Cotton On Group
03.2017 - 05.2019
National Service Person
SAF
12.2014 - 12.2016
Nitec - Electrical Light & Sound
Institute of Technical Education
'N' Level -
St. Hilda's Secondary School