Rifa Mujeer
Bengaluru
Summary
Results-driven Operations Team Lead with 7+ years of experience in team leadership, process optimization, and performance management. Skilled in SLA/KPI tracking, workflow automation, cross-functional collaboration, and stakeholder management. Experienced in leveraging Generative AI tools, prompt engineering, and AI-assisted workflows to improve productivity, reporting, and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Accenture
Bengaluru, IN
04.2020 - Current
- Led a high-performing team in a fast-paced production environment, ensuring delivery against daily productivity, quality, and SLA targets.
- Conducted detailed quality reviews and performance assessments to maintain consistent output standards and improve operational accuracy.
- Managed workflow optimization initiatives that improved efficiency, reduced operational bottlenecks, and enhanced overall productivity.
- Partnered with multiple stakeholders to align business requirements, quality expectations, and operational goals.
- Performed root cause analysis on quality deviations and implemented corrective actions to improve output consistency.
- Mentored team members through structured coaching, feedback sessions, and continuous skill development programs.
- Developed performance reports and dashboards to provide actionable insights and support data-driven decision-making.
- Demonstrated strong ownership of critical projects, ensuring timely execution and successful delivery of assigned objectives.
- Recognized with Encore Awards (Q1 2022, Q2 2023) and Star Performer of the Quarter (Q2 2024); promoted within six months based on exceptional performance.
- Experience utilizing generative AI tools such as ChatGPT for content creation, ideation, workflow enhancement, and productivity improvement.
- Strong interest in prompt engineering, AI-assisted image generation workflows, and creative content operations.
- Familiar with iterative review processes to refine outputs and achieve desired quality standards.
- Actively exploring AI-powered automation and digital workflow optimization.
Sales Manager
Way 2 Journey
Bengaluru, IN
05.2018 - 02.2020
- Managed daily operations of the travel department, including reservations, vendor relations, and team coordination.
- Negotiated contracts with airlines, hotels, and transport vendors to secure cost-efficient, high-quality partnerships.
- Implemented structured reporting and review systems for improved tracking of service performance and team productivity.
- Supervised and trained junior staff on software tools, customer handling, and compliance standards.
- Maintained consistent customer satisfaction through effective conflict resolution, attention to detail, and operational precision.
Education
BBA -
Rabindranath Tagore University
Skills
- Operations Management
- SLA & KPI Management
- Team Leadership
- Cross-Functional Collaboration
- Performance Reporting
- Process Optimization
- Workflow Automation
- Microsoft Excel
- AI-Assisted Workflow Optimization
- AI-Driven Process Improvement
- Prompt Engineering
- Generative AI Tools (Chat GPT)
Certification
IATA-Certified
Timeline
Team Lead
Accenture
04.2020 - Current
Sales Manager
Way 2 Journey
05.2018 - 02.2020
BBA -
Rabindranath Tagore University