Performing Arts
Rieza Dolmat
Producer
Summary
Dynamic Producer with over 12 years of experience in post-production for TV and online commercials, videos, and films, in both short and long form. Proven track record in project management and team leadership, complemented by extensive experience in customer service roles. Bilingual in English and Malay, with a strong ability to handle customer inquiries and complaints. Well-traveled for work and performances in various international locations. Committed to excellence and continuous learning in the media and services industry. Assistant Producer/ Producer / Free Lance Producer
Offering solid foundation in multimedia and post-production techniques, eager to learn and develop in this environment. Contributes keen ability to understand complex workflows and adapt quickly to new software and technologies. Ready to use and develop skills in video editing and project management in any media production role.
Overview
33
33
years of professional experience
2
2
Languages
Work History
Post Producer
Gravitate Pte Ltd.
01.2012 - 11.2024
- Led production teams for various multimedia projects, ensuring timely delivery and adherence to budget constraints
- Handling of client accounts assess project requirements and provide tailored solutions
- Oversee Clients accounts and video post-production- final finesse of video and ensure final deliverance of the video to client and media operators
- Office administrator (New Business Set Up)
- Presented production ideas and determined creative scenarios for production and delivery.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Developed schedules for production, editing, and duplication for timely delivery.
- Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.
- Fostered a positive working environment by promoting open communication channels among team members during projects.
- Negotiated contracts with vendors, securing favorable terms that contributed to the overall success of each project.
- Established strong relationships with clients, resulting in repeat business and increased referrals.
- Ensured compliance with industry regulations, legal requirements, safety protocols during all stages of production.
- Oversaw selection of music and sound effects, enhancing emotional impact of productions.
Assistant Producer/ Facility Co-Ordinator
Phusia Pte Ltd
01.2010 - 01.2012
- Assisted in the production of commercials and corporate videos, managing schedules and liaising with crew members
- Oversee Clients accounts and video post-production, final finesse of video and delivery of the video to client and media operators
- Supported senior producers in project planning and execution
- Office administrator (New Business Set Up)
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
Customer Service Agent
The Heeren Shopping Centre
01.2008 - 01.2010
- Provided exceptional front desk customer service, resolving complaints and inquiries effectively
- Monthly shopping mall promotions - Developed strong relationships with customers to enhance their shopping experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Property Co-ordinator and Office administrator
Calamander (S) Pte Ltd.
01.2006 - 01.2008
- Execute rental and oversee of various properties owned by company, all administrative work and due diligence involving rental and property upkeep as well as managing agent communication
- Managed office operations, ensuring a smooth workflow and new office set up and upkeep of all office operations including Hiring, work passes and daily run
- Handled administrative tasks, including scheduling and correspondence management
- Oversaw staff development and training initiatives.
- Developed strong relationships with tenants, fostering a positive community atmosphere within managed properties.
- Communicated regularly with property owners regarding updates on building conditions and any potential issues needing attention.
- Improved overall property aesthetics through coordination of landscaping efforts and exterior maintenance tasks.
- Provided exceptional customer service to prospective tenants during the application process, increasing conversion rates to signed leases.
Receptionist/ Admin Assistant/ PA
DIGIPOST (S) PTE LTD
01.2004 - 01.2005
- Handled administrative tasks, including scheduling and correspondence management
- Provided outstanding front desk receptionist/ telephone directives support.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Agent
SATS - Singapore Airport Terminal Services
01.1996 - 01.2002
- Airport services (Arrival and Departure Terminal 1, Check In Counter Duties As acting Flight Officer and Departure Gate Acting Officer Duties
- Assisted passengers with check-in and boarding processes, ensuring compliance with airlineregulations
- Addressed customer concerns and complaints with professionalism and empathy during Flight cancellation and reroutes
- Providing best alternatives solution.
Training Instructor/Senior Waiter
Hard Rock Café Singapore
01.1992 - 01.1995
- Trained new staff in food and beverage service protocols
- F&B Restaurant and Bar services
- Highest Education
Education
Arts
Dunearn Secondary School
Singapore 04.2001 -
Skills
Client relations
Post-production workflow
Client communication
Deadline management
File format expertise
Budgeting and cost control
Additional Information
Currently Rieza also known as her stage named Lysa is also very much active performing as a Drag show artiste/ showgirl alongside Singapore Comedian KUMAR with a June to July performances and rehearsals in Marina Bay Sands Theatre run by RaRa Productions and Base Asia Entertainment, previously she was a cast of the renowned Boom Boom Room Cabaret from 1998 to 2006.
That work gave her much extensive exposure as she gets to travel for the performances in cities such as Cologne, Washington
DC, Dubai, Shanghai, Hong Kong, Jakarta, Brunei and Kuala Lumpur through the years. Entertaining Singaporeans who live abroad as well Public figures such as Singapore's President, Royal Family of Brunei Sultanate Bolkiah in venues like The Venitian Macau and Singapore F1.
Interests
Theatre
Music
Films
Timeline
Post Producer
Gravitate Pte Ltd.
01.2012 - 11.2024
Assistant Producer/ Facility Co-Ordinator
Phusia Pte Ltd
01.2010 - 01.2012
Customer Service Agent
The Heeren Shopping Centre
01.2008 - 01.2010
Property Co-ordinator and Office administrator
Calamander (S) Pte Ltd.
01.2006 - 01.2008
Receptionist/ Admin Assistant/ PA
DIGIPOST (S) PTE LTD
01.2004 - 01.2005
Arts
Dunearn Secondary School
04.2001 -
Customer Service Agent
SATS - Singapore Airport Terminal Services
01.1996 - 01.2002
Training Instructor/Senior Waiter
Hard Rock Café Singapore
01.1992 - 01.1995
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