Ridhwan Hashim
Summary
Accomplished IT professional with a proven track record at Aftershock PC, enhancing software quality and efficiency through expert manual testing and agile methodologies. Excelled in mentoring and streamlined processes, significantly improving team productivity and software reliability. Skilled in functional testing and fostering collaborative environments, consistently achieving successful project deliveries.
Overview
9
9
years of professional experience
Work History
IT System Production QC/Software Tester
Aftershock PC
05.2023 - Current
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
- Streamlined regression testing process with the implementation of automated testing tools.
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
- Optimized test cases to maximize success of manual software testing.
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
IT Servicing Technician
Aftershock PC
12.2022 - 05.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
IT System Production Water Cooling (now Ultralabs)
Aftershock PC
12.2021 - 12.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased end-user satisfaction with timely resolutions to technical issues through effective troubleshooting methodologies.
- Coordinated with vendors for procurement of hardware and software resources while negotiating favorable terms for cost savings.
- Improved system efficiency by implementing and optimizing IT infrastructure solutions.
- Designed a few water-cooling units based on customers requirements.
IT System Production Assembler
Aftershock PC
12.2020 - 12.2021
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Increased product output by consistently meeting daily production goals and maintaining a high level of productivity.
Logistic Driver
Amazon Prime Now Singapore
01.2018 - 01.2019
- Increased customer satisfaction with proactive communication regarding delivery updates or potential delays.
- Facilitated smooth operations at distribution centers through effective collaboration with warehouse staff during load/unload tasks.
- Collaborated with dispatchers to manage scheduling changes, delays, or other unforeseen circumstances.
On-site Carpark Electrical Technician
Secure Parking Singapore
01.2018 - 01.2019
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
Graphic Designer
Freelance
06.2015 - 06.2017
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Education
Higher Diploma - Graphic Design
Lasalle College of The Arts
Singapore, Singapore02.2014
Diploma - Graphic Design
Lasalle College of The Arts
SIngapore, Singapore02.2013
Higher Nitec - Information Technology
ITE Tampines
Singapore, Singapore02.2009
Skills
- Manual Testing
- Test case design
- Functional Testing
- Class 3/4 Driving License
- Results and Deadline-Driven
- Agile Methodology
Additional Information
Referees
Mr Wu Jun Rong, Aftershock PC (Manager)
96711596
Mr Zhen Yong, Aftershock PC(Manager)
97236069
Timeline
IT System Production QC/Software Tester
Aftershock PC
05.2023 - Current
IT Servicing Technician
Aftershock PC
12.2022 - 05.2023
IT System Production Water Cooling (now Ultralabs)
Aftershock PC
12.2021 - 12.2022
IT System Production Assembler
Aftershock PC
12.2020 - 12.2021
Logistic Driver
Amazon Prime Now Singapore
01.2018 - 01.2019
On-site Carpark Electrical Technician
Secure Parking Singapore
01.2018 - 01.2019
Graphic Designer
Freelance
06.2015 - 06.2017
Higher Diploma - Graphic Design
Lasalle College of The Arts
Diploma - Graphic Design
Lasalle College of The Arts
Higher Nitec - Information Technology
ITE Tampines
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