Ricky James Montaos
Summary
Dedicated compensation and benefits client support with successful background as first point of contact for employee-related issues. Adept at successfully solving complex problems. Knowledgeable of employee benefits packages including insurance, retirement accounts and employee assistance programs.
Overview
4
4
years of professional experience
Work History
Compensation and Benefits Client Support
ADP
Makati, Philippines, 3018
09.2023 - 02.2024
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
Front Desk Receptionist
Astoria Boracay
03.2023 - 04.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Office Administrator
GRBMR Marketing Solutions
02.2020 - 01.2023
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Education
Bachelor of Science - Tourism Management
Dr. Yanga's Colleges Inc.
Bulacan Philippines 06.2023
Online Course - Marketing Management And Research
University of British Columbia
Vancouver Canada03.2024
Skills
- Client Relationship Building
- Interpersonal and Written Communication
- Client Rapport Building
- Industry knowledge
- Excellent communication
- Decision-making abilities
- Adaptability and flexibility
- Strong work ethic
- Customer Service
- Product knowledge
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Compensation and Benefits Client Support
ADP
09.2023 - 02.2024
Front Desk Receptionist
Astoria Boracay
03.2023 - 04.2023
Office Administrator
GRBMR Marketing Solutions
02.2020 - 01.2023
Bachelor of Science - Tourism Management
Dr. Yanga's Colleges Inc.
Online Course - Marketing Management And Research
University of British Columbia
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