RICHELLE ANNE LAVADOR

I am equipped with strong skill set in banquet and event management, focusing on seamless operations, guest satisfaction, and effective team coordination.

My expertise includes:

• Efficient Communication & Coordination: Facilitating clear communication between kitchen, service staff, and event planners to ensure smooth execution.
• Customer Service Excellence: Addressing guest concerns promptly and professionally, fostering positive experiences.
• Operational Oversight: Monitoring equipment maintenance, managing inventory, and ensuring compliance with health and safety regulations.
• Problem-Solving & Conflict Resolution: Developing creative solutions for unforeseen challenges and mediating conflicts among team members.
• Financial & Administrative Management: Overseeing accurate billing processes and ensuring timely payment collection.
• Strategic Leadership: Leading event staff and optimizing banquet operations for maximum efficiency and guest satisfaction.

I am able to manage large-scale events (both indoor and outdoor), resolve issues proactively, and enhance guest experiences.

• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Enhanced team productivity through effective scheduling and task delegation.
• Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.