Richard Ho Kok Wei
Summary
With over 20 years of diverse experience in sales, relationship management, client services, project management, and operations, I bring a wealth of expertise. My collaborative leadership style fosters an engaged and empowering work culture. Throughout my career, I excel in building and maintaining relationships with stakeholders in dynamic and fast-paced settings. As a detail-oriented individual, I possess exceptional communication and project management skills. I have a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. My proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives, is recognized by my peers.
Currently, I am enhancing my skills by enrolling in a 4 months Digital Transformation & Change Management course with Boston Consulting Group.
Overview
29
29
years of professional experience
Work History
Field Service Manager
NETS Pte Ltd
10.2024 - 02.2025
- Led team of up to 25 service technicians in field activities.
- Managed budgets and allocated resources to maximize productivity and profitability.
- Daily operations task include resource planning, job scheduling, job fulfillment and on Fault Call
- Increased team productivity with effective scheduling and resource allocation.
- Continuous improvement and support in the design, implementation and evaluation of Field Services processes, policies, and procedures for efficient gain
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Achievements - Lead Team to reduce Fault Calls Backlog from 600 plus to less than 20 within 2 months
Community Care Associate
NTUC Healthcare (Day Care)
08.2023 - 09.2024
- Attending to clients’ needs in their daily living activities
- Organize daily activities to energize the clients and improve their well being
- Performing basic patient care procedures accordingly to established protocols and standards of patient care and practices
- Provide clinical, personal, therapy and psychosocial care
- Assist in planning and implementing the individual care plan to meet the desired well-being of their clients
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Demonstrated adaptability in meeting diverse patient needs across multiple age groups, diagnoses, backgrounds.
Senior Consultant
Gemini Personnel Pte Ltd
01.2022 - 07.2023
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Business Development and oversee the entire recruitment process: from the definition of needs to the onboarding and follow-up of future candidates
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Networking to build business information that can be converted into commercial opportunities
- Post Employment Follow - Up
- Regional Coverage : Singapore/Korea/ Taiwan/ China/ US /Malaysia/ Philippines/Vietnam
- Roles: Country Sales/ / IT Specialists / HR/ Facilities Mgt/ Operations/ and Others
Consultant (Recruitment) Freelance
Search Ally Pte Ltd
03.2019 - 02.2021
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Business Development and oversee the entire recruitment process: from the definition of needs to the onboarding and follow-up of future candidates
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Networking to build business information that can be converted into commercial opportunities
- Post Employment Follow - Up
- Roles: Country Sales/ / IT Specialists / HR/ Facilities Mgt/ Operations/ and Others
Account Manager
Peopleworldwide Consultancy Pte Ltd
04.2017 - 09.2018
- Company Overview: Industry : Hospitality/ Healthcare / Shipping
- Countries : Singapore
- Roles : Customer Services / NA & ER
- Explore opportunities for foreign worker recruitment in the Hotel and Resort industries
- Interviewing candidates on a general basis and for specific roles ,arrange for Skype interview and follow up on the selection process with a Pre and Post arrival activities schedule
- Develop and manage on-going client and candidates relationship requirement
- Ensure the foreign worker recruitment process is in line with Ministry of Manpower regulations
- Process all type of Foreign workers’ Applications , including EP, SP WP, LOC , etc
Business and Sales Consultant (Accounting software and Point-of-Sales)
A2000 Solutions Pte Ltd
06.2013 - 10.2016
- Build new business model by Identifing market trends, customer needs and proposed solutions and/or devise business strategies to meet the company’s sales objectives
- Create business partners program, establish channels and conducting business presentations
- Generate new leads and business opportunities through direct marketing and referrals program
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Communicate with technical and R&D teams for post-sales implementation
Vice President, Local Sales Global Transaction Banking
Royal Bank of Scotland
05.2011 - 05.2012
- Structured Cash and Trade solutions for sales origination covering Global Network Banking (In-Bound)and Large Local Corporate
- Contribute to Request-for-Proposals for domestic and regional pitch
- Grow existing designated portfolio through x-selling of Cash , Trade and Treasury products
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Championed Shipping industry initiatives
Vice President, Regional Sales Payments and Cash Management
HSBC Singapore
04.2010 - 05.2011
- Structure Cash Management Solutions to Local MME and Global subsidiaries for Asia region
- Grow Revenues of existing designated portfolio through x-selling
- New sales origination
- Coordinate deal implementation and take an active role in post sales
Treasury and Trade Sales Consultant Global Transaction Services
Citibank Singapore
10.1996 - 03.2010
- Structured Trade and Cash solutions for Non-Bank FI , Local Corporate and MME customers
Sales Associate Global Transaction Services
01.2003 - 01.2005
- Support Sales Consultant in preparing Sales pitch for presentation
Relationship Associate Financial Institutions
01.2000 - 01.2003
- Provided support to Relationship Managers in client documentation, daily credit approvals, handling client issues and enquiries
- Review and ensure business P&L are in line with Planned numbers
- Monitor and review monthly business performance
Regional Cost Analyst Regional Operations
Citibank, NA
01.1996 - 01.2000
- Review and establish Business Unit Costing model for the regional Custodian business
- Reduced overall project costs by conducting thorough cost analysis and identifying areas for improvement.
- Assisted in the creation of annual budgets by providing insightful recommendations based on past expenditures patterns analysis.
Education
Advance Diploma - HR Management
The Society of Human Resource Management (SHRM)
11.2021
Certificate of Completion - SGUS Digital HR Business Partner
NTUC Learning Hub - WSQ
11.2021
Certificate of Employment Intermediaries (CEI) Basic - undefined
NTUC Learning Hub - WSQ
07.2017
Master of Business Administration - Investment and Finance
Griffith University
01.1995
Bachelor of Business - Accounting & Finance
Griffith University
01.1994
Skills
- Team leadership
- Customer relationship management
- Employee management
- Constructive outlook
- Collaborative teamwork
- Effective problem resolution
- Collaborative partnership development
- Commitment to professional standards
Timeline
Field Service Manager
NETS Pte Ltd
10.2024 - 02.2025
Community Care Associate
NTUC Healthcare (Day Care)
08.2023 - 09.2024
Senior Consultant
Gemini Personnel Pte Ltd
01.2022 - 07.2023
Consultant (Recruitment) Freelance
Search Ally Pte Ltd
03.2019 - 02.2021
Account Manager
Peopleworldwide Consultancy Pte Ltd
04.2017 - 09.2018
Business and Sales Consultant (Accounting software and Point-of-Sales)
A2000 Solutions Pte Ltd
06.2013 - 10.2016
Vice President, Local Sales Global Transaction Banking
Royal Bank of Scotland
05.2011 - 05.2012
Vice President, Regional Sales Payments and Cash Management
HSBC Singapore
04.2010 - 05.2011
Sales Associate Global Transaction Services
01.2003 - 01.2005
Relationship Associate Financial Institutions
01.2000 - 01.2003
Treasury and Trade Sales Consultant Global Transaction Services
Citibank Singapore
10.1996 - 03.2010
Regional Cost Analyst Regional Operations
Citibank, NA
01.1996 - 01.2000
Certificate of Completion - SGUS Digital HR Business Partner
NTUC Learning Hub - WSQ
Certificate of Employment Intermediaries (CEI) Basic - undefined
NTUC Learning Hub - WSQ
Master of Business Administration - Investment and Finance
Griffith University
Bachelor of Business - Accounting & Finance
Griffith University
Advance Diploma - HR Management
The Society of Human Resource Management (SHRM)
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