Summary
Overview
Work History
Education
Skills
Former Positions
Awards
Training
References
Certification
Languages
Timeline
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Richard Ramos

Richard Ramos

Singapore

Summary

To be part of a globally competitive institution that offers high quality service to its customers to which where I do not just learn or improve but where I can contribute my knowledge and skills to the growth and improvement of said institution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Intern

My Eureka Snacks SG Ltd
01.2024 - Current
  • Managed customer expectations and helped navigate sales processes.
  • Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
  • Analyzed customer feedback and identified areas for improvement.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Kept detailed records of daily activities through online customer database.
  • Set and achieved company defined sales goals.

Associate Fraud and Claims Operations Representative

Wells Fargo International Solutions LLC Philippines
03.2021 - 03.2023
  • Increased customer satisfaction by providing exceptional customer service while investigating and resolving complex claims cases and identifying possible fraudulent transactions.
  • Demonstrated strong analytical and problem-solving abilities to mitigate financial risks.
  • Improved skills on software and banking tools including DAT, VISA, EPS, Hogan, CStar, ATM Reporting Tools, CBD (Customer Behaviour Data), CIV (Customer Information Viewer), and Transaction Viewer.
  • Developed a strong understanding of processing a small dollar claim amounting to one (1.00) USD to high dollar claims amounting to one million (1,000,000.00) USD.
  • Improved efficiency, productivity, and effectivity in a fast-paced working environment and able to withstand pressure.

Learning and Development Supervisor/Facilitator

CREOTEC Philippines Incorporated (EMS Group)
07.2017 - 07.2020
  • Developed and delivered engaging training programs to enhance the skills and knowledge of employees.
  • Supervised a team of junior executives ensuring the successful implementation of learning initiatives.
  • Improved skills on fields including Human Resources, Asset Management, Payroll, Public Relations, Compensation and Benefits, Health and Safety, People Management, and Training and Development.
  • Deep understanding of the needed learning materials and learning practices to promote customer satisfaction.
  • Improved confidence and developed an engaging personality to a large crowd and able to withstand pressure.

Education

Postgraduate Diploma in Business Management -

Kingston International College - Singapore
04.2024

B.S. Commerce Major in Accounting Management -

Dominican College of Santa Rosa - Philippines
03.2017

Skills

  • Teaching/Training and Development
  • Supervisory
  • Customer Relationship Management
  • Records Management
  • Asset Management
  • Human Resources
  • Hiring/Recruitment
  • Payroll
  • Scheduling
  • Claims Investigation
  • Claims Resolution
  • Customer Service
  • Banking and Financial Tools
  • International Banking
  • Sales
  • Customer Retention
  • Spreadsheets, Powerpoint, Word

Former Positions

  • Learning and Development Supervisor for CREOTEC (EMS Group)
  • Associate Fraud and Claims Operations Representative for Wells Fargo

Awards

  • 2022, ATM NF Top Performer, ADCC AF&COR Wells Fargo, Mid-year performance review. Recognition for consistently going above and beyond job requirements and making exceptional service when dealing with customers.
  • 2022, ATM NF Service Recognition Award, ADCC AF&COR Wells Fargo, Recognition for demonstrating high caliber of service and excellence to Wells Fargo customers, employees and shareholders.
  • 2022, ATM NF Perfect Quality Audit, ADCC AF&COR Wells Fargo, End of year performance review. Recognition for achieving perfect quality audit for the whole year of 2022.
  • 2022, ATM NF Perfect Attendance, ADCC AF&COR Wells Fargo, End of year performance review. Recognition for achieving perfect attendance for the whole year of 2022.
  • 2018, CPI (EMS Group) - Promotion, L&D Supervisor, Got the promotion from Junior Hands-on Facilitator to Senior Supervisor six months after regularization.

Training

  • 2016, Social Security System, Social Security Intern, 300, On The Job Training in public administration and customer service. Certified.
  • 2018, EMS Group, WAVE (Root Cause Analysis), Root cause analysis training. Certified.
  • 2024, CHANGI Airport Group, CHANGI Orientation Program, 300, On The Job Training in public administration and customer service. Certified.

References

  • JOBONI JESUS D. LIM, ATM NF Manager, Wells Fargo, McKinley Hill Cyberpark, Taguig City, Philippines, +63 917 650 5316
  • KARREN L. GUMAPOS, ATM NF Manager, Wells Fargo, McKinley Hill Cyberpark, Taguig City, Philippines, +63 948 178 7961 | +63 917 676 6971

Certification

  • CHANGI Orientation Program
  • Root Cause Analysis

Languages

Filipino
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Sales Intern

My Eureka Snacks SG Ltd
01.2024 - Current

Associate Fraud and Claims Operations Representative

Wells Fargo International Solutions LLC Philippines
03.2021 - 03.2023

Learning and Development Supervisor/Facilitator

CREOTEC Philippines Incorporated (EMS Group)
07.2017 - 07.2020

Postgraduate Diploma in Business Management -

Kingston International College - Singapore

B.S. Commerce Major in Accounting Management -

Dominican College of Santa Rosa - Philippines

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