Richard Ong
Summary
Seasoned Operations Manager and talented leader with over10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Operations Manager
Keding Enterprises Pte Ltd
05.2012 - Current
- 2012 - 2014: Sales Development Executive
- 2014 -2016 Operation manager for Malaysia, Kuala Lumpur Branch Office/warehouse set up.
- 2016 - 2023: Operation Manager for SIngapore Branch Office.
- 2023 - present: Operation Manager for Thailand, Bangkok Branch Office/warehouse set up.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Sales Consultant
Arena Seafood Pte Ltd
09.2011 - 03.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to exisiting customers
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Army Specialist
Singapore Armed Forces
09.1997 - 01.2007
- Followed all policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Education
No Degree - GCE O Levels
East View Secondary School
Singapore02.1996
Skills
- Policies and Procedures Implementation
- Logistics Management
- Team Leadership
- Customer Relationship Management (CRM)
- Business Development
- Business Planning
- Sales Background
- Employee Motivation
- Staff Training
- Staff Management
Accomplishments
- Hit and exceeded Singapore Branch Sales Target 2018, 2019, 2021 and 2022.
- Setting up of overseas branches, staff training and handing over to locals.
- Supervised and lead a team of 10 staff members.
Timeline
Operations Manager
Keding Enterprises Pte Ltd
05.2012 - Current
Sales Consultant
Arena Seafood Pte Ltd
09.2011 - 03.2012
Army Specialist
Singapore Armed Forces
09.1997 - 01.2007
No Degree - GCE O Levels
East View Secondary School
Similar Profiles
Owen HsuOwen Hsu
International Sales Manager at Keding Enterprises Co., LtdInternational Sales Manager at Keding Enterprises Co., Ltd
CHANG CHIAO-YI JOYCECHANG CHIAO-YI JOYCE
Account Executive at Singapore Eye Enterprises Pte LtdAccount Executive at Singapore Eye Enterprises Pte Ltd
KALPANA GOLCHHAKALPANA GOLCHHA
Business Development Manager at HARDLEY ENTERPRISES PTE LTDBusiness Development Manager at HARDLEY ENTERPRISES PTE LTD