Customer Service
Richard Lam
Adecco Personnel Pte Ltd/Neon Global
Singapore
1
Language
30
Years of experience
Team player with a high level of initiative, meticulous, and customer service skills desires the position in your company, to utilize 30+ years of customer service/administrative work experience to provide excellent customer service, sales support and to adequately manage administrative workflow.
Customer service professional skilled in enhancing guest experiences and maintaining orderly event operations. Known for strong focus on team collaboration and achieving seamless event execution. Reliable and flexible with outstanding interpersonal skills and problem-solving abilities.
Work History
Usher/Guide – Part Time
2 Years 5 Months- Facilitated guest experiences at National/Indoor Stadium
- Direct and assist patrons to their seats
- Verified ticket authenticity through examination and scanning
- Addressed patrons’ enquiries to enhance visitor experience
- Notified supervisors of concerns
- Supported guest navigation at Flower Dome/Cloud Forest
- Assist visitors with special needs or parents with strollers
- Directed crowd flow during peak periods to ensure safety and order
- Manage visitors’ enquiries
- Assisted patrons with seating arrangements and ticketing inquiries
- Monitored audience behavior to ensure a safe and enjoyable environment
- Provided exceptional customer service while addressing guest concerns promptly
- Collaborated with event staff to coordinate smooth entry and exit processes
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Customer Service Executive – Temp position
5 Months- Processed member sales orders and managed payment transactions to ensure timely order fulfillment
- Process members sales orders, handling various payment processes (NETS, Credit Cards, PayNow, Bank Transfer)
- Input and maintain data records on daily sales and stock
- Maintained accurate stock inventory to support seamless operations
- Addressed member enquiries and concerns to enhance customer satisfaction
- Managed cash float to ensure accurate transactions and balance
- Ensured office cleanliness by regularly organizing and tidying workspaces
Officer, Services Support - Student Administration
8 Years 10 Months- Manage efficient and effective support to Student Admin dept by ensuring student documents are properly checked, scanned, and organized – physical and digital
- Coordinated with internal departments to ensure accuracy and completeness of student documentation
- Maintain timely processing of student ID Cards for new student intake
- Recommended, sourced and coordinated implementation of latest, remote-enabled ID card printer with vendor and dept. IT specialists
- Counseled overseas agents, students, and parents on relevant admissions criteria, supporting Marketing Manager in the India market
- Assist Marketing Manager (India market) to counsel overseas agents, students/parents on relevant admissions criteria
- Trained and supervised Marketing staff to audit International Agents Agreements
- Manage, requisition and maintain office supplies and consumables including assets and stationery
- Manage the servicing, maintenance and renewal agreements of ID card printer
- Attended to inquiries from students and parents, providing timely assistance both locally and internationally.
- Completed various additional tasks as directed by management to support team objectives.
- Led operational initiatives to enhance campus services and streamline administrative processes.
- Supervised team members, providing mentorship and guidance to promote professional development.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Education
Diploma - Service Leadership
Specialist Diploma - Service Leadership
Professional Diploma in Leadership And People Mgt
Skills
Customer Service | General Administration | Client Engagement | Purchase Requisition | Sales Quotation | Project Coordination | Petty Cash Management | Travel Coordination | Event Planning | Interpersonal & Communication skills | Active Listening | Adaptability | Organizational & Planning Skills | Time Management | Problem Solving | Decision Making | Microsoft Office – Word |
Patience and composure
Working under pressure
Reliability and punctuality
Crowd management
Accomplishments
- Reduced errors in student documents from 25% (2013) to below 1%
- Reduced waiting time for student ID Card from 2 hours (2013) to zero (2017)
- Reduced student ID card cost from $1.67 to $0.87 per card
- Sourced, recommended and coordinated installation of remote printing ID Card printer
- Negotiated Agency Agreements with international manufacturers
RELEVANT INFORMATION
Languages: English (Excellent – oral & written)
RELEVANT INFORMATION
- Computer: Microsoft Word
- Panelist at MOM Employment Resilience Survey 2023
- Participant at Senior Employment Forum – August 2025
- Availability: 2 weeks notice
Timeline
Usher/Guide – Part Time
Adecco Personnel Pte Ltd/Neon Global
03.2024 - CurrentRead More
Customer Service Executive – Temp position
D’Ways International Pte Ltd
06.2023 - 11.2023Read More
Officer, Services Support - Student Administration
James Cook University, Singapore
09.2013 - 07.2022Read More
Diploma from Service Leadership
Read More
Kaplan Professional
Specialist Diploma from Service Leadership
Read More
Kaplan Professional
Professional Diploma in Leadership And People Mgt
Read More