Richard Chong Kien Vun
Customer Service Engineer | Field Service Engineer
Subang Jaya
Summary
Service Engineer with nearly three years of experience in installing, commissioning, testing, wiring, troubleshooting, and maintaining industrial robotic systems. Experienced in various applications, including welding, stamping, bending, palletizing, and pick-and-place.
Proven ability to lead project teams and work with system integrators to ensure smooth project execution. Skilled in reviewing technical documentation, conducting equipment checks, and testing systems to ensure compliance and functionality.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Engineer
KUKA
02.2024 - Current
- Provided field service, pre-sales, and post-sales support for robotic systems, spare parts, and robotic arms.
- Delivered service, repair, maintenance, consultations, and training to ensure system performance and customer satisfaction.
- Designed and led customer training sessions for efficient system operation and maintenance.
- Contributed to project execution, ensuring timely and budget-compliant results.
- Followed up on new investment opportunities related to robotic arms and services.
- Managed and resolved service issues promptly, taking ownership of escalated cases.
- Communicated effectively with customers to manage expectations and deliver proactive support.
- Ensured projects and services were completed on time, within budget, and as per customer requirements.
- Prepared reports and maintained service documentation in compliance with company standards.
- Followed company workflows and compliance standards to maintain service quality.
Service Engineer
Estun Automation
01.2022 - 01.2024
- Installed, repaired, and troubleshot industrial robots, providing complete solutions for diverse applications.
- Conducted tests to ensure optimal performance, efficiency, and quality.
- Inspected and maintained product functionality to uphold high standards.
- Responded to emergency callouts, resolving issues within deadlines.
- Provided technical support remotely and on-site for customers.
- Experienced in welding, bending, pressing, vision systems, and pick-and-place applications.
- Delivered product training and demonstrations to clients.
- Traveled across Southeast Asia independently for installations and service tasks.
Internship Trainee
HelloWorld Robotics
12.2019 - 03.2020
- Tested mobile base robots to ensure performance and reliability.
- Worked with ROS, C++, Python, and Linux for robotic system development.
- Gained hands-on experience troubleshooting and operating robotic systems.
- Modified and debugged robot circuit connections.
- Designed and built PCBs using Altium Designer from schematic diagrams.
- Maintained a friendly, hardworking, and punctual work attitude.
- Organized and prioritized tasks to complete assignments efficiently.
Education
Bachelor of Engineering (Honours) - Electrical and Electronic Engineering
Taylor's University
01.2017 - 01.2021
Skills
Robot Programming Skill
Problem-solving
undefinedTimeline
Customer Service Engineer
KUKA
02.2024 - Current
Service Engineer
Estun Automation
01.2022 - 01.2024
Internship Trainee
HelloWorld Robotics
12.2019 - 03.2020
Bachelor of Engineering (Honours) - Electrical and Electronic Engineering
Taylor's University
01.2017 - 01.2021
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