Summary
Overview
Work History
Education
Skills
Certification
Timeline
Richa Verma

Richa Verma

Bengaluru

Summary

Highly accomplished and results-oriented Cyber Security Professional with 10 years of progressive experience, adept at driving complex technical programs and fostering strategic customer relationships. Recognized for serving as a trusted technical advisor, conducting Operational Health Reviews (OHRs), and managing complex customer relationships, including C-level executives. Proven ability to guide security transformation programs, ensure operational rigor, and proactively advocate for customer needs and product improvements . Skilled in developing customer roadmaps, providing best-practice technical guidance, and leading cross-functional teams to drive high-impact solutions.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Senior Technical Support Engineer

SentinelOne
05.2025 - Current
  • Engaging as a trusted technical advisor for enterprise clients, providing support for the Sentinelone Singularity™ XDR platform and ensuring operational effectiveness.
  • Proactively monitoring customer accounts for platform health and potential issues, contributing to early identification and resolution of technical challenges.
  • Collaborating strategically with Engineering and R&D teams to investigate complex issues and advocate for customer needs, driving resolution for sophisticated threats.
  • Actively contributing to the community by learning and developing best practices for customer engagement and platform optimization.
  • Focused on customer satisfaction and building foundational relationships while understanding client environments and advocating for their success within the Sentinelone ecosystem.

Senior Engineer

Optive Security India Pvt. Ltd.
06.2023 - 05.2025
  • Trusted Technical Advisor & Customer Advocate: Served as a trusted technical advisor, leading the implementation of Crowdstrike EDR solutions for diverse enterprise clients. Proactively monitored customer accounts for endpoint protection health, addressing and resolving issues before they impacted operations. Conducted regular cadence calls to discuss security needs, progress, and issues, proactively addressing concerns and advocating for tailored solutions.
  • Operational Rigor & Platform Health: Ensured customer reliability and stability by overseeing seamless integration and deployment of Crowdstrike EDR agents and sensors. Implemented and managed Splunk SIEM solutions for EDR real-time event analysis and threat detection, focusing on operational rigor and maintaining platform health for on-prem and AWS cloud data sources.
  • Strategic Relationship Management: Built and maintained strong relationships with client technical and operational teams, adapting communication style to ensure clear understanding of complex security concepts. Prepared and presented Quarterly Business Reviews (QBRs) to senior client stakeholders, detailing platform performance, strategic initiatives, and future recommendations. Presented and defended concerns to client stakeholders, ensuring their needs were well-understood and addressed.
  • Technical Guidance & Problem Solving: Provided best-practice advice on security configurations and incident response protocols. Collaborated with clients to troubleshoot and resolve complex technical issues, working cross-functionally to drive resolutions.
  • Program Management & Continuous Improvement: Developed and executed test plans to validate solution effectiveness and performance. Identified and drove initiatives that contributed to scaling business operations and improving team effectiveness, fostering continuous improvement within security programs.

Springboard Intern - Azure Network

Microsoft
05.2022 - 09.2022
  • Technical Guidance & Planning: Gained in-depth knowledge of Azure Network Services (Virtual Networks, NSGs, VPNs, Express Route) and applied best-practice advice in practical scenarios. Discussed and planned capacity with internal teams for optimal network performance.
  • Support Collaboration & Troubleshooting: Provided technical support for Azure networking components, collaborating with internal teams to resolve complex network issues efficiently using tools like Wireshark and Azure Network Watcher.
  • Documentation & Learning: Developed and maintained comprehensive network documentation, including diagrams and troubleshooting guides. Actively engaged in continuous learning, completing valuable Premier Readiness Workshop training on case handling and ICM concepts.

Technical Support Engineer

Symantec India Pvt Ltd
01.2018 - 02.2020
  • Customer Interaction & Escalation Management: Provided expert technical support for Symantec Endpoint Protection (SEP) to business-critical customers globally, addressing product configuration, installation, upgrade, and environmental issues. Acted as a primary escalation partner, with direct access to backline teams, to resolve complex product issues requiring product enhancements and fixes.
  • Communication & Support Collaboration: Maintained open communication channels with customers, providing regular updates and clearly articulating solutions to both technical and non-technical audiences. Collaborated effectively with front-line and backline support teams to ensure efficient resolution of customer issues.
  • Operational Rigor & Platform Health: Assisted customers with LUA setup and definition updates, ensuring the healthy operation and reliability of their SEP clients. Managed migrations and high-availability setups for SEPM, focusing on maintaining platform health and stability.

Senior Administrator

Wipro Technologies
03.2013 - 01.2018
  • Operational Rigor & Security Best Practices: Designed, implemented, and managed Symantec Endpoint Protection and Symantec DLP solutions for diverse clients, developing and enforcing security policies to prevent cyber-attacks and data loss. Conducted data classification, managed DLP incidents, and evaluated risks to ensure operational rigor and compliance.
  • Technical Expertise & Monitoring: Configured firewalls, conducted threat analysis, and detected malware to maintain robust security posture. Monitored Tipping Point IPS & Websense Filtering devices, regularly upgrading and distributing profiles to ensure optimal security performance.
  • Documentation & Reporting: Created presentations and investigative reports based on security monitoring data, contributing to clear communication of security posture and identified risks.

Education

Master Of Technology - Biotechnology

Madhav Institute of Technology and Science
2012

Skills

    Customer Relationship & Advocacy: Operational Health Reviews (OHRs), C-level Engagement, Strategic Communication, Customer Advocacy, Escalation Management, Cross-functional Collaboration

    Technical Guidance & Operations: Security Platform Health & Reliability, Architectural Design & Optimization, Capacity Planning, Troubleshooting & Problem Solving, Roadmap & Planning, Cost Optimization

    Program & Project Management: Large-scale Technical Implementations, Complex Program Leadership, Process Improvement, Risk Mitigation, Documentation & Reporting

    Cloud Ecosystem: Deep Product Knowledge, Cloud Support Collaboration, Internal Tool Utilization, Community Engagement, Continuous Learning

    Security Expertise: XDR Platforms (SentinelOne), Endpoint Protection (Crowdstrike EDR, Symantec SEP), SIEM (Splunk), Data Loss Prevention (Symantec DLP), Network Security, IAM, AWS/Azure Security

Certification

  • Certified in Cybersecurity (CC)
  • Designing and Implementing Microsoft Azure Networking Solutions
  • Symantec Certified Specialist in Endpoint Protection
  • CompTIA Security+ Certification (Expired)

Timeline

Senior Technical Support Engineer - SentinelOne
05.2025 - Current
Senior Engineer - Optive Security India Pvt. Ltd.
06.2023 - 05.2025
Springboard Intern - Azure Network - Microsoft
05.2022 - 09.2022
Technical Support Engineer - Symantec India Pvt Ltd
01.2018 - 02.2020
Senior Administrator - Wipro Technologies
03.2013 - 01.2018
Madhav Institute of Technology and Science - Master Of Technology, Biotechnology

Similar Profiles

CREATE PROFILE
Richa Verma