Ricci Wiratama
Team Leader Order Management
Singapore,Singapore
Summary
I have more than 20 years of work experience in Order management/Sales Support in the fast paced companies. Adept in working with other professional to achieve company's goals and ensure customer satisfaction. I’m an easy going, eager to learn and a fast learner who possess a good problem-solving skill and time management. I’m dedicated to my work, accountable and able to work independently with less/without supervision.
Overview
26
26
years of professional experience
Work History
APAC Team Lead Order Management /Sales Coordinator
HP Inc (PREVIOUSLY AS Polycom)
Singapore
11.2015 - Current
- On time & accurate order processing, Follow up shipment/delivery tracking & Customer Service roles Interaction with other teams such as Sales Team, Sales Ops, Credit team, Product Planner and Warehouse & Inventory Teams
- Manage and process shipment claims (Stock Rotation, RMA)
- Assist team member should they encounter complex issues and provide OM training for new member and OM process for new onboarding partners.
World Wide Order Management Quality Assurance
Polycom APAC Pte. Ltd.
09.2012 - 10.2015
- Main role is to do a quality check on APAC Order Entry team and Order Management, making sure that they follow the World Wide Order Processing processes and align with company compliance.
APAC SERVICE BILLING SUPERVISOR
AVAYA SINGAPORE PTE. LTD.
07.2010 - 08.2012
- Lead a billing team to achieve timely billing for Services & Training orders with minimum error as well as to set up the billing processes for any new service products or projects.
APAC Customer Specialist Team Leader
AVAYA SINGAPORE PTE. LTD.
07.1998 - 12.2008
- Roles & Responsibilities: - Managed order receipt, clean order, input/process with order accuracy into SAP system
- Build a good relationship, coordination and communication with the customers as well as with internal teams (Sales, Sales Ops, Material Planner, Legal) - Manage claims and ensure speedy resolutions and delivery
- Reporting – consolidate weekly Regional Revenue Report to the Sales Team as their important information on where they are in achieving their sales outlook.
Education
Diploma in Management - Business Management
Carrier Business College
Sydney - Australia06.1992
ADVANCE DIPLOMA IN HOTEL MANAGEMENT - Hotel Management
TRISAKTI UNIVERSITY
Jakarta - Indonesia02.1991
Skills
- Problem Solving
- Customer Service Oriented
- Time management
- Oracle System
- SAP System
Timeline
APAC Team Lead Order Management /Sales Coordinator
HP Inc (PREVIOUSLY AS Polycom)
11.2015 - Current
World Wide Order Management Quality Assurance
Polycom APAC Pte. Ltd.
09.2012 - 10.2015
APAC SERVICE BILLING SUPERVISOR
AVAYA SINGAPORE PTE. LTD.
07.2010 - 08.2012
APAC Customer Specialist Team Leader
AVAYA SINGAPORE PTE. LTD.
07.1998 - 12.2008
Diploma in Management - Business Management
Carrier Business College
ADVANCE DIPLOMA IN HOTEL MANAGEMENT - Hotel Management
TRISAKTI UNIVERSITY
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