RIA RASIQAH BINTE MOHAMAD SANI
Singapore
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Results-driven in customer service. Adept at leveraging strong analytical skills and effective communication to address complex challenges and foster collaborative solutions, ensuring operational excellence and efficiency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Service Assurance Analyst (Contract)
AIA
Singapore
01.2025 - 07.2025
- Collaborated with team members to identify root causes of recurring problems, implementing measures to prevent future occurrences
- Enhanced customer satisfaction by promptly addressing and resolving service issues
- Identified potential areas of improvement within the service assurance process, contributing to cost-saving measures and increased efficiency
Auxiliary Police Officer
Aetos Holdings Pte Ltd
Singapore
01.2021 - 12.2024
- Perform armed access control and security screenings, security surveillance at the command centre
- Perform law enforcement duties
- Provide armed guarding and escorting services
- Provide quick responses to incidents and emergencies
Cabin Crew
Jetstar Asia
Singapore
11.2019 - 12.2020
- Attending a pre-fight briefing
- Carrying out pre-flight duties, including checking the safety equipment
- Welcoming passengers on board and directing them to their seats
- Informing passengers of the aircraft safety procedures
- Checking all passenger seat belts and galleys are secure prior to take-off
- Making announcements
- Meals and refreshments to passengers and selling duty-free goods
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
- Giving first aid to passengers where necessary
- Ensuring passengers disembark safely
Front Office Executive
Fragrance Empire Pte Ltd
Singapore
- Assist guest in check in, check out and other ad hoc duties
- Collect payment and cashier duties
Administrative
Salon-EM Pte Ltd
Singapore
- Creating delivery note and sales invoices
- Follow-up with client on product delivery
- Manage all office ad hoc duties
Education
Workplace Literacy (WPLN) -
Raffles Skills Lab International
Singapore, Singapore 07.2018 - 07.2018
GCE N level -
Northbrooks Secondary School
Singapore, Singapore 01.2009 - 12.2012
PSLE -
Xishan Primary School
Location, Singapore 01.2003 - 12/2008
Skills
- Microsoft Excel
- Microsoft Power Point
- Microsoft Word
- Emergency response
- Customer service
- Attention to detail
- Communication skills
- Security surveillance
Certification
- Workplace literacy (listening) - level 5
- Workplace literacy (numeracy) - level 4
- Workplace literacy (reading) - level 5
- Workplace literacy (speaking) - level 6
Languages
- English, Proficient
- Malay, Proficient
Languages
English
Proficient
C2
Malay
Proficient
C2
Timeline
Service Assurance Analyst (Contract)
AIA
01.2025 - 07.2025
Auxiliary Police Officer
Aetos Holdings Pte Ltd
01.2021 - 12.2024
Cabin Crew
Jetstar Asia
11.2019 - 12.2020
Workplace Literacy (WPLN) -
Raffles Skills Lab International
07.2018 - 07.2018
GCE N level -
Northbrooks Secondary School
01.2009 - 12.2012
PSLE -
Xishan Primary School
01.2003 - 12/2008
Front Office Executive
Fragrance Empire Pte Ltd
Administrative
Salon-EM Pte Ltd