Eileen Loh

• Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet
• Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks
• Answered multi-line phone system, routing calls, delivering messages to clients and assisting clients
• Executed record filing system to improve document organization and management
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Processed customer orders accurately and within agreed timeframes to meet service standards
• Assisted coworkers and staff members with special tasks on daily basis
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Evaluate and authorize the approval of credit loans
• Duties include updating account records and reviewing loan files
• Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
• Timely processing of bilateral and syndication loans drawdown, rollover, rate fixing, billing, repayment, and facility fees collection.
• Support remittance and deposits placement functions.
• Perform AML screening as well as pre & post transactional handling.
• Timely and proper response to internal/external stakeholder’s inquiries and on matters relating to the services provided by the Branch.
• Maintain proper record of all loan files.

Perform daily reconciliation, audit confirmation, management, and regulatory reporting.

• Verify customers’ documents & explain loan plans.
• Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
• Researched and updated industry knowledge on changing legislation and regulations.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Provided mentorship and guidance to junior colleagues, fostering a collaborative team environment that encouraged professional development and knowledge sharing.
• Monitored performance of existing loan portfolios to identify and address any issues.

• Be the 'go to' person for troubleshooting and investigating complex customer queries related to use of their card
• Help process credit card/renovation loan/loan paperwork.