Rhogieerthana A/P Duraisingam

• Regions Supported: APAC & EMEA
• Systems Used: Canon, PEGA, COUPA, JDE, GME, Therefore
• Process and adjust invoices, debit notes, and credit notes accurately and in a timely manner, ensuring compliance with internal policies and global invoicing regulations.
• Significantly reduced invoice backlogs through proactive issue resolution, streamlined processing, and collaboration with in-country teams and vendors.
• Verify, index, and process invoices in COUPA, JDE, GME, and Therefore systems, including 3-way matching and obtaining approvals for non-PO invoices.
• Reconcile vendor statements and general ledger accounts; investigate and resolve discrepancies such as price mismatches or incorrect billing.
• Collaborate with suppliers and internal teams to resolve invoice and payment issues promptly.
• Monitor and resolve invoice processing exceptions and system-related errors, ensuring minimal disruption to operations.
• Maintain accurate transaction records for auditing and reporting purposes.
• Participate in month-end and year-end closing activities related to accounts payable.
• Effectively communicate with suppliers and internal stakeholders regarding invoice processing and payment statuses.
• Continuously identify and implement process improvements to enhance efficiency and accuracy in invoice processing.
• Assess risk areas and propose effective solutions and best practices.
• Support the transition of additional countries into the Shared Service Centre.
• Collaborate with business unit heads and cross-functional departments to align invoice processing with broader business objectives.
• Escalate and address compliance risks, and highlight non-adherence to corporate policies.
• Deliver training, mentor junior team members, and assist with onboarding of new staff.

• Scanned and validated incoming mail and invoice images to ensure high-quality documentation and readiness for processing.
• Opened, sorted, and routed mail and correspondence efficiently to the appropriate recipients.
• Entered critical invoice data to support accurate and automated invoice processing where possible.
• Verify invoices using PEGA, CANON, and THEREFORE.
• Verify accuracy and timeliness of invoice indexing within system for subsequent processing step.
• Ensure documentation is captured and stored in a timely manner.
• Evaluate and propose solutions for continual process advancement.
• Rectify OCR capture errors based on established criteria.
• Route non-invoice correspondence to the appropriate recipient
• Monitoring mailboxes across three regions (UCAN, APAC & EMEA)
• Manage inquiries concerning invoices from suppliers and creditors via SNOW ticketing platform and email.
• Actively involved and lead the team on continuous improvement projects.
• Conducted ageing report analysis for three regions: UCAN, APAC, and EMEA.
• Analyzed team productivity periodically and provided updates to management.
• Planned and organized team activities to consistently exceed customer service expectations.
• Assigned daily tasks based on workflow volume to enhance team efficiency.
• Conducted knowledge transfer training for new and junior team members to ensure smooth operations across all regions.
• Guided team members in resolving queries during activity execution.
• Engaged with senior management to ensure completion of tasks within required timeframes.
• Facilitated aged item analysis and reporting in collaboration with Invoice & AP Resolution team.
• Advocates for team interests, ensuring alignment with all agreed process activities

• Invoice Handling & Validation: Open, scan, and sort incoming mail.
• Validate invoice images for clarity and quality.
• Enter key data to support accurate and automated invoice processing.
• Validate invoices in systems like PEGA, CANON, and THEREFORE.
• Fix OCR (optical character recognition) capture errors.
• Ensure all documents are saved and stored correctly.
• Communication & Support:
• Respond to supplier and creditor queries via SNOW ticketing system and email.
• Route non-invoice-related correspondence to the correct teams.
• Monitor shared mailboxes for 3 regions: UCAN, APAC, and EMEA.
• Prepare and analyze ageing reports for UCAN, APAC, and EMEA.
• Review invoice accuracy and timeliness for the next processing stage.
• Track and report team productivity to management.
• Assign daily tasks based on workload volume.
• Guide team members on process-related questions.
• Provide training and knowledge sharing to new and junior staff.
• Ensure customer service expectations are met or exceeded.

Project Involvement:
• Baxter to Vantive migration
• Supported legal entity migration and company code updates for Vantive.
• Set up generic mailboxes for the new organization.
• Performed UAT (User Acceptance Testing) for Canon system changes.
• Verified VAT details and updated coding files during migration.
• Created one-time exceptions and completed plant transformation to the new subsidiary.

Process Improvement:
• Established new control procedures for handling non-compliant invoices (Golden Rules).
• Actively led and participated in the “Evergreen” continuous improvement project.
• Worked closely with senior management on assigned tasks, ensuring timely delivery.

• Scanned mail and verified invoices to ensure accuracy and prompt processing.
• Sorted and opened incoming mail for effective workflow management.
• Validated invoice images, ensuring high-quality captures and correcting OCR issues in Canon.
• Monitored shared mailboxes, routing correspondence to appropriate team members efficiently.
• Supported month-end closing activities and addressed ad-hoc finance tasks as needed.
• Maintained organized records of supporting documents to facilitate easy retrieval.
• Resolved basic supplier queries related to invoices via email communication.
• Collaborated actively with team members on various projects to enhance productivity.