RHEA RAMOS
Customer Service Executive
Summary
Hardworking and passionate job seeker with strong organizational skills. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Resourceful and forward-thinking with hard-working and dedicated mindset.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
7
7
Certificates
Work History
Concierge
Wearnes Automotive Pte Ltd ( Bentley )
09.2017 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded to guest inquiries to maximize guest satisfaction.
- Ensure showroom is in tip top condition as per company standard
- Monitor merchandise stock level and replenish as and when required
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Perform monthly inventory to ensure that no losses incurred
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provide support to Marketing activities and events in and out of showroom premises
- Assisting Service Team in terms of Purchasing warranty for all New Car Registration
- To ensure that all customer information are properly secured as per PDPA and policy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Assistant Store Manager
Star 360 Holdings Pte Ltd ( American Eagle )
03.2017 - 09.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maintained positive customer relationships by responding quickly to customer service inquiries
- In-charge of depositing daily cash sales to the bank
- Rotated merchandise and displays to feature new products and promotions ( Visual Merchandising )
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Analyzed customer feedback and implemented strategies to improve customer experience
- Monitoring of sales vs target
- Monitoring of stocks both moving and non moving styles
- Monitoring stocks inventory
Assistant Area Sales Manager
California Clothing Inc ( GUESS ? )
05.2016 - 03.2017
- Handles 20 Stores across Metro Manila, Luzon and Mindanao
- In-charge in opening of new stores
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Manage stocks allocation per stores
- Hired, mentored and motivated sales professionals to service customer.
- Directly responsible of the store’s overall sales performance
- Executed proven strategies to hit sales quota and help company achieve goals
- Led sales region to increase sales and boost team morale
- Maintains proper handling of merchandise to avoid loss & breakages
- Acts as a role model in complying with company policies & ensures that staffs comply with all policies & work requirements at all times
- Review individual performance & identify training & development needs for each staff
- In charge in visual merchandising of the store with the help and guidance of VM Team.
- Monitor store stock level
Area Sales Manager
I Fahion Mktg ( The Look Boutique )
03.2015 - 05.2016
- Handle 24 Stores across Metro Manila and Luzon
- In-charge in Ingress and Egress of the Stores
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Manage stocks allocation per stores
- Meeting with Brand Manager for store brand performance
- Directly responsible of the store’s overall sales performance
- Maintains proper handling of merchandise to avoid loss & breakages
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency
- Introduced new products to meet customer demand and increase profits
- Review individual performance & identify training & development needs for each staff
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- In charge in visual merchandising of the store
Production/Corporate Supervisor
Alterations Plus
10.2014 - 03.2015
- Responsible in Meeting and dealing with the Client
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Achieved results by working with staff to meet established targets
- Solicited customer feedback to identify and improve on areas of weakness
- Preparing Quotation on the approved design
- Developed and updated tracking spreadsheets for process monitoring and reporting ( Client PO and Payment )
- Monitoring expenses for the production material
Store Supervisor
Wing Tai Asia Pte Ltd ( G2000 )
09.2012 - 09.2014
- Maintained customer satisfaction with quick and professional handling of product returns
- Conducted inventory analysis to determine optimal stock levels
- Answered questions about store policies and addressed customer concerns
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
- Answered product questions and assisted customers in selection and checkout
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
- Supervised daily operations by directing customer service, inventory and sales operations
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours
Store Supervisor Administration
Robinson’s Store Specialist Inc ( Dorothy Perkins )
01.2008 - 01.2012
- In charge of overall financial aspect in the store.(Petty Cash, Change Fund, Revolving Fund)
- Performed customer service assistant and dealing with regular customer
- In charged of depositing daily cash sales to the bank
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours
- In charge in training the cashier
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Marked-down clearance items and relocated merchandise to proper store areas
- Answered product questions and assisted customers in selection and checkout
- Monitors stocks both moving and non moving styles
Assistant Store Manager
TFB Inc, Phil
01.2006 - 01.2008
- Manage all aspects of store inventory management and control, check and monitor store personnel, store facilities maintenance
- Directly responsible of the store’s overall sales & presentation
- Responsible in planning, controlling & directing selling activities & personnel for the attainment of sales targets, customer service handling customer complaints, sets clear directions & example on customer service for customer satisfaction
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Responsible for the achievement of sales quotas of the store including proper maintenance of merchandise always based on standards & merchandise display in the store
- Maintains proper handling of merchandise to avoid loss & breakages
- Acts as a role model in complying with company policies & ensures that staffs always comply with all policies & work requirements
- Review individual performance & identify training & development needs of each staff
Education
Bachelor of Science - Entrepreneurship
Pamantasan Ng Lungsod Ng Pasig
Philippines 06.2002 - 05.2006
Associate of Science - Computer Secretarial Science
Pateros Technological College
Philippines 10.1997 - 05.2000
High School Diploma -
Guadalupe Catholic School
Philippines 06.1993 - 04.1997
Skills
11 Years Experience in Retail Operation
undefinedCertification
Excellent Service Award ( EXSA )
Timeline
Concierge
Wearnes Automotive Pte Ltd ( Bentley )
09.2017 - Current
Assistant Store Manager
Star 360 Holdings Pte Ltd ( American Eagle )
03.2017 - 09.2017
Assistant Area Sales Manager
California Clothing Inc ( GUESS ? )
05.2016 - 03.2017
Area Sales Manager
I Fahion Mktg ( The Look Boutique )
03.2015 - 05.2016
Production/Corporate Supervisor
Alterations Plus
10.2014 - 03.2015
Excellent Service Award ( EXSA )
06-2014
Build Team Relationship
07-2013
Monitoring Visual Merchandising
06-2013
Handle Retail Aftersales Service
03-2013
Apply Security and Practices
12-2012
Sell Products and Services
12-2012
Interact with Customers
09-2012
Store Supervisor
Wing Tai Asia Pte Ltd ( G2000 )
09.2012 - 09.2014
Store Supervisor Administration
Robinson’s Store Specialist Inc ( Dorothy Perkins )
01.2008 - 01.2012
Assistant Store Manager
TFB Inc, Phil
01.2006 - 01.2008
Bachelor of Science - Entrepreneurship
Pamantasan Ng Lungsod Ng Pasig
06.2002 - 05.2006
Associate of Science - Computer Secretarial Science
Pateros Technological College
10.1997 - 05.2000
High School Diploma -
Guadalupe Catholic School
06.1993 - 04.1997
Similar Profiles
Muhammad Fadhil IsmailMuhammad Fadhil Ismail
Technical Specialist at Wearnes Automotive PTE LTDTechnical Specialist at Wearnes Automotive PTE LTD
Kathrina Mallari RibayaKathrina Mallari Ribaya
Concierge (Guest Relations Officer) at Wearnes Automotive Pte LtdConcierge (Guest Relations Officer) at Wearnes Automotive Pte Ltd
Kyra KulchitskyKyra Kulchitsky
Sales Associate at BentleySales Associate at Bentley