REZA LUISA LOMBOS SANCHEZ
Singapore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Store In-Charge
Colds Storage Singapore (1983) Pte Ltd
01.2013 - Current
- Promoted and reassigned as Store In-Charge Manager from August 2023 to present
- Helping the Operation Manager by assist in planning, organizing, staffing, controlling and managing the retail store consistent with long term and short-term plan
- Promoted and handled Total Fresh Department Head from January 2015 up to November 2019
- Handling Meat, Fruits& Vegetables, Seafood, Bakery, Deli
- Promoted and handled Dry Department handling Dairy & Frozen Department from November 2014 to January 2015
- Check Out Customer Service Manager from January 2013 to November 2014
- Accountable for division/department sales and profit targets
- Manage inventory level and stock wastages/shrinkages
- Ensure highest standard of merchandising and housekeeping
- Staff productivity, training and development
- Monitor the daily operation of the whole store.
Sales Consultant Supervisor
Triumph International (S) Pte Ltd
12.2009 - 06.2012
- Assist in planning, organizing, staffing, controlling and managing the retail store consistent with long term and short-term plan of the company
- Marketing management such as planning promotional activities, knowledge on the competitors, prices and meeting sales target
- Good motivator, possess leadership skills and organizational skills
- With strong customer service orientation
- Handles customer complaints and takes ownership of customer's issues
- Accomplish and submit department reports.
Department Manager
Sim Kim Huat Trading Co. Sdn. Bhd.
05.2007 - 05.2009
- Promoted and reassigned as the 1st floor Department Head handed Gents, Infants, Ladies, Children, Shoes, Toys, Costume and Jewelries, Bags and Luggage Section effective June 24, 2008, up to present
- Fruits and Vegetables Department Head from May 2007 up to June 2008
- And at the same time appointed as Human Resources Representative for Kiulap Branch
- Accountable for division/department sales and profit targets
- Manage inventory level and stock wastages/shrinkages
- Ensure highest standard of merchandising and housekeeping
- Staff productivity, training and development
- Monitor the daily operation of the whole store.
Checkout & Customer Service Manager
SM Hypermarket, SM Group of Companies, Inc.
05.2002 - 12.2006
- Assist in planning, organizing, staffing, controlling and managing the retail store consistent with long term and short-term plan of the company
- Marketing management such as planning promotional activities, knowledge on the competitors, prices and meeting sales target
- Good motivator, possess leadership skills and organizational skills
- With strong customer service orientation
- Handles customer complaints and takes ownership of customer's issues
- Accomplish and submit department reports.
Education
Bachelor Of Science And Business Administration - Business Management
University of The East
Philippines Skills
- Excellence in Customer Service
- Team player
- Genre Knowledge in Supermarket
- In Detail in Store Operation
Accomplishments
Best Employee
Golden service award in customer service
Skillspassion
True, more than 20, True, True, True, verbal and written, True, True, True, True
Personal Qualifications
University of the East, BSBA - Management, 1996-2000, Recto, Manila, Philippines
Awards
- Best Employee Award, Cold Storage Singapore 912410, 01/01/21 - 02/28/21
- Silver Service Award, Excellent Service Award Singapore, 11/22/18
- Best Employee Award, Cold Storage Singapore 912410, 01/01/17 - 02/28/17
- Best Employee Award, Cold Storage Singapore 912410, 04/01/15 - 06/30/15
- Golden Service Award, Excellent Service Award Singapore, 11/10/11
Timeline
Store In-Charge
Colds Storage Singapore (1983) Pte Ltd
01.2013 - Current
Sales Consultant Supervisor
Triumph International (S) Pte Ltd
12.2009 - 06.2012
Department Manager
Sim Kim Huat Trading Co. Sdn. Bhd.
05.2007 - 05.2009
Checkout & Customer Service Manager
SM Hypermarket, SM Group of Companies, Inc.
05.2002 - 12.2006
Bachelor Of Science And Business Administration - Business Management
University of The East
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