Hi, I’m
REYNA CANLAS
Singapore
Summary
To obtain a position where I can utilize my array of management skills, quality assurance, program development, training experience and customer service.
Overview
11
years of professional experience
Work History
HEALTHWAY MEDICAL GROUP PTE LTD
Patient Service Supervisor
08.2022 - Current
Job overview
- To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters)
- Assist the Cluster manager in the implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic
- Supervise the training and development of clinic staff members
- Plan and coordinate the daily work assignments and operations
- Manage a group of patient service associates and conduct appraisals for these staff
- Work closely with Clinic staff and Head Office Operational Support and other stakeholders to ensure that the clinic runs smoothly
- Ensure that facilities are patient-friendly, safe and clean
- Responsible for ensuring that clinic staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs
- Responsible for communication between staff and head office
- Coordinator should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems
- Perform reception duties, scheduling of appointment, registration, dispensing of medication, payment collection, administrative duties relating to patients and assisting the doctor
- Involve in administrative functions relating to work area such as stationary/drug/consumable ordering/stock-take
- Doing the roster for the staffs and for doctors
- Rendering assistance during nebulizer use, performing First-aid and triaging patients
- Stock taking and ordering of stocks
- Perform other ad-hoc duties as assigned.
PROSEGUR SINGAPORE PTE. LTD
Customer Service Executive
07.2018 - 12.2021
Job overview
- Greet guests and tenants as they approach the front desk
- Attending and responding to the guests’ needs promptly and professionally
- Provide quality service to tenants/guests by responding to request promptly and efficiently
- Handle complaints and suggestions from tenants/guest in a courteous manner
- Patrolling at the lobby as required in the post orders
- Protecting the property from theft, accidents, fire, and other threats
- Writing accident and incident reports
- Responding to calls for assistance.
PICO GUARDS PTE LTD
Customer Service Executive (Concierge)
12.2017 - 07.2018
Job overview
- Greet guests and tenants as they approach the front desk
- Attending and responding to the guests’ needs promptly and professionally
- Provide quality service to tenants/guests by responding to request promptly and efficiently
- Handle complaints and suggestions from tenants/guest in a courteous manner.
Wishland Software Technology, INC.
Payment Officer
09.2015 - 06.2017
SILICON VALLEY (Warehouse)
Branch Coordinator/Admin Staff / Retail Coordinator
11.2013 - 05.2014
MANILA GRAND OPERA HOTEL & CASINO
Receptionist/Food & Beverage
04.2013 - 11.2013
Education
FAR EASTERN UNIVERSITY
Bachelor of Science in Tourism Management
03.2013
University Overview
Status: Graduate
Skills
- Computer literate with knowledge in Microsoft Office (MS Word, MS Excel, MS PowerPoint, Windows Movie Maker and Adobe Photoshop)
- Knowledge to Editing Videos and Pictures
- Exceptional knowledge in customer’s handling
- Knowledge in Culinary Arts, Catering services, etc
- Volley Ball Player of FEU
Applicant
REYNA M. CANLAS
Personal Information
Nationality: Filipino
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge And my belief.
Timeline
Patient Service Supervisor
HEALTHWAY MEDICAL GROUP PTE LTD
08.2022 - Current
Customer Service Executive
PROSEGUR SINGAPORE PTE. LTD
07.2018 - 12.2021
Customer Service Executive (Concierge)
PICO GUARDS PTE LTD
12.2017 - 07.2018
Payment Officer
Wishland Software Technology, INC.
09.2015 - 06.2017
Branch Coordinator/Admin Staff / Retail Coordinator
SILICON VALLEY (Warehouse)
11.2013 - 05.2014
Receptionist/Food & Beverage
MANILA GRAND OPERA HOTEL & CASINO
04.2013 - 11.2013
FAR EASTERN UNIVERSITY
Bachelor of Science in Tourism Management
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