REVINPREET KAUR
Senior Operations Leader
Kuala Lumpur
Summary
Results-driven Financial Crime and Operations Leader with 11 years of experience in AML/KYC, fraud investigations, and operational risk management. Led large teams to enhance governance, streamline operations, and implement effective business transformations. Expertise in transaction monitoring, suspicious activity investigations, and regulatory compliance, complemented by a strong ability to build high-performing teams and strengthen governance frameworks.
Overview
12
12
years of professional experience
Work History
Operations Group Lead
ByteDance
05.2025 - Current
- Provide strategic leadership to 11 Team Leads overseeing 200+ Quality Analysts, Trainers and SMEs across multiple Trust & Safety and AI Operations programs, driving operational excellence, quality governance and workforce performance.
- Lead end-to-end operational governance for performance management, KPI calibration and annual review processes, ensuring fair, data-driven evaluations with zero employee appeals through robust governance and stakeholder alignment.
- Strengthened quality governance through structured Root Cause Analysis (RCA), calibration frameworks and continuous improvement initiatives, contributing to the Kuala Lumpur site becoming the first global location to achieve Proactive Discovery quality targets.
- Partnered with senior operations, HR, quality, learning & development and cross-functional stakeholders to enhance organizational planning, optimize workforce and implement large-scale operational initiatives.
- Partner with senior Operations, HR, Quality, Learning & Development and cross-functional stakeholders to drive organizational planning, workforce optimization and large-scale operational initiatives.
- Drove organizational change management supporting restructuring initiatives, leadership transitions and business continuity while ensuring operational stability and delivery performance.
- Coach and develop Team Leads through structured leadership development, succession planning and performance coaching, strengthening leadership capability and organizational resilience.
- Analyzed operational trends, performance metrics and business risks to provide strategic recommendations that enhanced productivity, improved quality outcomes and increased operational efficiency.
- Champion a culture of accountability, continuous improvement and data-driven decision making, enabling leaders to deliver sustainable performance improvements across multiple operational functions.
Team Lead
ByteDance
08.2022 - 05.2025
- Directed the recruitment strategy and onboarding of 100+ Quality Analysts within a single quarter, aligning workforce capacity with business priorities and achieving hiring targets without operational delays.
- Led a multidisciplinary organization of 60+ Quality Analysts, Trainers and SMEs, while simultaneously overseeing an additional 30-member team during a leadership transition, ensuring uninterrupted operational performance and service delivery.
- Resolved critical KPI calculation and governance gaps for interim organization, enhancing performance accuracy, reporting consistency, and employee confidence in performance management process.
- Identified and resolved critical KPI calculation and governance gaps for an interim organization, improving performance accuracy, reporting consistency, and employee confidence in the performance management process.
- Led operational planning across multiple Trust & Safety and AI Data projects, ensuring effective resource allocation, risk mitigation and business continuity during organizational changes.
- Drove cross-functional process improvement initiatives that strengthened operational governance, quality standards and performance management frameworks.
- Led cross-functional process improvement initiatives, strengthening operational governance, quality standards, and performance management frameworks.
- Collaborated with senior stakeholders to provide operational insights, workforce planning recommendations, and continuous improvement initiatives aligned with regional business objectives.
Senior Policy Trainer
Bytedance
09.2019 - 07.2022
- Designed and delivered policy and operational training programs across Trust & Safety operations.
- Developed SOPs, knowledge assessments, and learning materials to enhance quality and ensure operational consistency across Trust & Safety operations.
- Partnered with Quality and Operations teams to translate policy changes into operational guidance.
- Promoted to team lead due to demonstrated operational performance and leadership skills in training initiatives.
- Designed and governed the monthly Policy Knowledge Test (PKT) programme across all moderation markets, managing assessment creation, appeals, score governance and payroll timelines for a KPI contributing 30% of moderator monthly performance.
- Successfully launched the PKT programme for ByteDance Singapore operations.
- Developed the mandatory Unconscious Bias in Content Moderation learning programme adopted for all new hire training.
- Improved Vietnam moderation policy accuracy from approximately 70% to 98% through policy optimization and translation improvements adopted globally.
- Led recruitment and onboarding for over 100 quality analysts in one quarter, aligning hiring priorities with project demands to support operational needs.
Buyer Risk Operations → Appeals Analyst → Brand Risk Analyst → Seller Risk Analyst
PayPal
04.2014 - 04.2019
- Progressed through four specialist Financial Crime and Risk Operations roles based on consistent high performance and investigative capability.
- Conducted AML/KYC investigations to detect and address fraud, account takeover, phishing, suspicious activity, and money laundering indicators.
- Performed transaction monitoring, chargeback investigations, and dispute resolution to ensure compliance with internal policies and regulatory requirements.
- Supported regulatory audits by documenting cases accurately, gathering evidence, and providing comprehensive investigative reports.
- Conducted advanced Brand Risk investigations involving prohibited merchants, counterfeit goods, firearms, prescription medication, gambling and intellectual property infringements.
- Utilized OSINT, website investigations, shell-site analysis and covert purchasing techniques to identify hidden payment relationships and policy evasion.
- Received multiple awards for top performance and excellence in Financial Crime investigations.
- Chosen from over 100 applicants for Brand Risk role based on strong performance reviews.
Education
Diploma - Nursing Care Aide
Vancouver Career College
Canada 04.2001 -
Diploma - Medical Laboratory Technology
MSU
Malaysia 04.2001 -
Skills
AML/KYC compliance
Fraud & Risk Investigations
Transaction Monitoring
Financial Crime Operations
Vendor Risk Management
Operational Excellence
KPI management
Operations Leadership
Team development
Stakeholder Management
Operational Workforce Alignment
Accomplishments
- Led an organization of 11 Team Leads supporting 200+ Quality Analysts, Trainers and SMEs, driving operational excellence, quality governance and workforce performance across multiple business-critical programmes.
- Successfully managed 94+ employees simultaneously during a leadership transition by overseeing both my own organization and an additional team, ensuring uninterrupted service delivery and performance.
- Planned and executed the recruitment and onboarding of 100+ Quality Analysts within a single quarter, aligning hiring strategy with business priorities while achieving workforce targets without operational delays.
- Designed and governed ByteDance's Policy Knowledge Test (PKT) programme across all moderation markets, managing assessment creation, appeals, governance and payroll timelines for a KPI contributing 30% of monthly performance evaluations.
- Successfully launched the PKT governance model to ByteDance Singapore, standardizing assessment processes and supporting regional operational consistency.
- Improved Vietnam moderation policy accuracy from approximately 70% to 98% by optimizing policy guidance and translation, with recommendations adopted globally across non-Vietnam language operations.
- Developed and launched the "Unconscious Bias in Content Moderation" learning programme, which became a mandatory component of new hire onboarding.
- Strengthened KPI governance by identifying and resolving calculation gaps, improving reporting accuracy, performance transparency and employee confidence in performance management.
- Led annual performance review governance and calibration processes with zero employee appeals, ensuring fair, consistent and data-driven evaluation outcomes.
- Built high-performing teams through structured coaching, leadership development and succession planning, with multiple team members achieving the highest annual performance ratings.
- Progressed through seven increasingly senior roles across PayPal and ByteDance over an 11-year career, reflecting sustained high performance and leadership capability.
- Selected from over 100 internal applicants for PayPal's specialist Brand Risk team and later retained by Fraud leadership following selection for another internal opportunity due to consistently strong investigative performance.
Timeline
Operations Group Lead
ByteDance
05.2025 - Current
Team Lead
ByteDance
08.2022 - 05.2025
Senior Policy Trainer
Bytedance
09.2019 - 07.2022
Buyer Risk Operations → Appeals Analyst → Brand Risk Analyst → Seller Risk Analyst
PayPal
04.2014 - 04.2019
Diploma - Nursing Care Aide
Vancouver Career College
04.2001 -
Diploma - Medical Laboratory Technology
MSU
04.2001 -
CAREER HIGHLIGHTS
- 11+ years across Financial Crime and Operations Leadership.
- Led 11 Team Leads supporting 200+ employees.
- Promoted multiple times across PayPal and ByteDance.
- Multiple Leadership Excellence and Top Analyst awards.
- Built centralized KPI governance.
- Led organizational transformation with zero operational disruption.