Summary
Overview
Work History
Education
Skills
Accomplishments
Badminton
Languages
Timeline
Generic
Revathy Simangalam .

Revathy Simangalam .

Summary

Dynamic barista with a proven track record at STAFF, excelling in customer service and coffee expertise. Recognized for enhancing customer satisfaction through effective communication and innovative menu design. A reliable team player, adept at time management and conflict mediation, consistently delivering high-quality beverages while fostering a welcoming atmosphere.

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Waitres

Staff
01.2024 - 06.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Processed orders and sent to kitchen employees for preparation.

Barista

STAFF
03.2014 - 02.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Used POS system to accurately enter orders and process payments.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

SPM

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Opening and closing duties
  • Cash handling
  • Safe food handling
  • Excellent memory
  • Safe food handling practices
  • Coffee machinery
  • Coffee expertise
  • Professional demeanor
  • POS system operation
  • FLUENT IN [LANGUAGE]
  • Excellent math skills
  • Conflict mediation
  • Ordering procedures
  • Basic math
  • Graphic design
  • Soft selling
  • Menu design
  • Display case merchandising
  • Coffee and tea expertise
  • Tea expertise
  • Dining room maintenance
  • Coffee brewing
  • Teamwork and collaboration
  • Customer service
  • Reliable and dependable

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Badminton

“I actively play badminton, and it has really shaped my discipline and teamwork. It’s a sport that requires quick decision-making, strategy, and endurance, which I’ve found translates well into the workplace. Playing regularly has also taught me resilience, focus under pressure, and how to collaborate effectively in doubles matches. I believe these qualities help me stay sharp, committed, and perform well in team settings at work.”

Languages

English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)

Timeline

Waitres

Staff
01.2024 - 06.2025

Barista

STAFF
03.2014 - 02.2019

SPM

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Revathy Simangalam .