Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Awards
Title
Timeline
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Reuben Chan

Reuben Chan

Singapore

Summary

Results-driven DevOps Engineer with over three years of experience in automating processes and managing compliance within hybrid IT environments. Proficient in utilizing automation tools and various APIs to streamline operations and enhance system performance. Proven track record of delivering innovative solutions for AI Ops and infrastructure automation, contributing to improved service continuity and operational excellence. Experienced in both technical and leadership roles, mentoring junior associates and managing complex projects.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Associate DevOps Engineer

NTT Ltd.
06.2023 - Current
  • Mentored interns and junior DevOps associates, fostering professional growth and helping them reach their potential.
  • Delivered multiple proofs of concept for AI Ops use cases, including Preventive IT Health Check, Root Cause Analysis, and Noise Reduction, as well as Infrastructure Automation solutions for prospective clients.
  • Showcased AI Ops and Cloud Security use cases at Govware Expo in 2023 and 2024, demonstrating innovative solutions to potential prospects.
  • Ensured compliance and remediation for Cisco network devices using Yang Model data modeling language using Ansible orchestrator.

Associate DevOps Engineer, Hybrid IT

NTT Ltd.
07.2021 - Current
  • Design and Execute Ansible to automate various processes, including deployment and management of F5 BIG-IP, Linux, and Windows systems, as well as compliance, remediation, patching and upgrades enhancing operational efficiency across multiple environments.
  • Automated application deployment in Kubernetes using Ansible.
  • Explored and integrated tools and technologies for projects to optimize workflows, including, ServiceNow, Jenkins, Docker, Kubernetes, VMware, Grafana, ELK, Nautobot, HashiCorp Vault, and PostgreSQL
  • Provided backend solutions and support for clients' Day 2 operations, ensuring seamless service continuity and enhanced system performance.


Student Intern SGUP-CT Cloud Support and Devops

Generation Singapore
03.2021 - 01.2022
  • Traineeship for 3 months bootcamp + 6 months apprenticeship
  • Learn technical skills combined with hands-on projects towards Python, Git, Linux, Ansible, Docker, Terraform, Azure, C#, Jenkins, Agile practitioner
  • Educated on behavioral and mindset soft skills that connect to a successful Cloud Support and DevOps performance

Flight Attendant

Singapore Airlines
08.2012 - 02.2021
  • Brand ambassador for Singapore Airlines, impeccable high delivery service, immaculate grooming standards, first aid experience, basic medical equipment, and medicine knowledge
  • Awarded certificate of performance achievement in recognition of outstanding A1 performance in FY 19/20
  • Awarded honorary titled 'Service over and above the rest' for representing the best of Singapore airlines for the quarter of (OCT-DEC 19/20)

Education

Advance Diploma - Financial Trading And Value Investing

Singapore Management University
09.2020

Bachelor's degree - Hospitality Administration/Management

Taylor's University
06.2010

Skills

  • Training and mentoring

  • Project Coordination

  • Time Management

  • Attention to Detail

  • Research abilities

  • Computer Skills

  • Client Engagement

Certification

  • Microsoft Certified: Azure AI Fundamentals, 06/24
  • Nginx Fundamentals for Super Users, 01/23
  • Microsoft Certified: Azure Fundamentals, 05/21
  • Linux Professional Institute: Linux Essentials 05/2021
  • Certified SAFe 5 Practitioner, 09/21

Languages

Malay
Intermediate (B1)
Chinese
Elementary (A2)
English
Advanced (C1)

Awards

Crew of The Quarter, 10/01/20

Title

Senior Associate DevOps Engineer

Timeline

Senior Associate DevOps Engineer

NTT Ltd.
06.2023 - Current

Associate DevOps Engineer, Hybrid IT

NTT Ltd.
07.2021 - Current

Student Intern SGUP-CT Cloud Support and Devops

Generation Singapore
03.2021 - 01.2022

Flight Attendant

Singapore Airlines
08.2012 - 02.2021

Bachelor's degree - Hospitality Administration/Management

Taylor's University

Advance Diploma - Financial Trading And Value Investing

Singapore Management University

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Reuben Chan