Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Retar Shwesin Oo

Retar Shwesin Oo

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Airline Customer Service Agent

Dnata Airport Services
09.2022 - Current
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Supported colleagues during peak hours by taking on additional tasks when needed.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Used airline computer system to create airline tickets and boarding passes.

E-Commerce Supervisor

S&P Distribution Co.ltd
09.2021 - 08.2022
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Ensured compliance with industry regulations regarding user privacy, payment processing, and shipping practices.
  • Managed relationships with third-party vendors, ensuring timely delivery of products and services while maintaining costefficiency.
  • Boosted online sales through effective product merchandising and promotion strategies.
  • Optimized website performance with regular updates, troubleshooting, and user-friendly navigation improvements.
  • Increased conversion rates by implementing strategic pricing adjustments in response to market shifts or competitive analysis findings.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Collaborated closely with marketing teams on social media campaigns, effectively driving traffic to the e-commerce platform from various channels.

Sales Supervisor(Horeca)

Premium Distribution
07.2019 - 08.2021
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Sales Support Associate

Premium Distribution
01.2017 - 06.2019
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Formed technical solutions, assigned costs and developed presentations to support sales staff.
  • Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
  • Fulfilled ad-hoc administrative duties as required which contributed towards overall operational efficiency within the workplace.
  • Collaborated with sales and marketing teams to create and execute promotional campaigns.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Assisted in achieving sales targets through effective coordination with the sales team.
  • Received and organized vendors samples for use by sales team.

Education

Bachelor of Science - Chemistry

Dagon University
Myanmar
12.2020

No Degree - English

Yangon University of Foreign Languages
Myanmar
01.2016

Skills

  • Customer Service
  • Sales and Marketing
  • E-commerce
  • Customer Relations
  • Upselling and Cross Selling
  • Using Airline Systems

Software

Airline Check in Systems(AS connect, MAC)

SAP

EBP

Timeline

Airline Customer Service Agent

Dnata Airport Services
09.2022 - Current

E-Commerce Supervisor

S&P Distribution Co.ltd
09.2021 - 08.2022

Sales Supervisor(Horeca)

Premium Distribution
07.2019 - 08.2021

Sales Support Associate

Premium Distribution
01.2017 - 06.2019

Bachelor of Science - Chemistry

Dagon University

No Degree - English

Yangon University of Foreign Languages

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Retar Shwesin Oo