Guo Qiang Lee
Summary
Dynamic graphic designer with a focus on branding and identity, e-commerce design, and visual communication. Ability to enhance brand visibility through engaging content and innovative design solutions.
Professional with customer service and communication skills. Proven history of customer experiences through efficient service and personalized interactions.
Overview
19
19
years of professional experience
Work History
Crew Member
McDonald's
06.2023 - 01.2024
- Delivered good customer service during high-volume shifts.
- Maintained cleanliness and organization of dining areas.
- Worked front counter and drive-thru.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Increased customer satisfaction with prompt and accurate order taking.
- Assisted in reducing wait times by managing customer queues during peak hours.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished supplies of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Backed up servers by setting up trays and completing some food deliveries.
Brand Manager - Ecommerce and Digital Marketing
Audiohouse
12.2021 - 11.2022
- Developed and executed digital marketing campaigns across multiple platforms to enhance brand visibility.
- Managed social media accounts, creating engaging content to increase audience engagement and brand loyalty.
- Collaborated with cross-functional teams to ensure cohesive brand messaging across all digital channels.
- Assisted in managing online promotions and email marketing campaigns, contributing to increased conversion rates.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Desktop Support Engineer
NCS
09.2020 - 08.2021
- Provided technical support for hardware and software issues, ensuring minimal downtime for end users.
- Conducted regular system maintenance checks to identify potential issues before they affected operations.
- Monitored ticketing system to prioritize support requests, ensuring timely resolution of user concerns.
- Patched software and installed new versions to eliminate security problems and protect data.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Improved system security by implementing robust antivirus solutions and firewalls.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with IT teams to deploy system updates, minimizing disruptions to users.
Retail Assistant
Cheers Holdings
07.2016 - 03.2018
- Collaborated with team members to maintain store organization and cleanliness standards.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Greeted customers and helped with product questions, selections, and purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with prompt and polite support.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Graphic Designer
Kessler PTE LTD
08.2013 - 02.2016
- Designed and produced print materials, ensuring brand consistency across various platforms.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Reviewed final proofs for accuracy, ensuring all specifications met client requirements before printing.
- Developed marketing materials that communicated brand messages and increased customer engagement.
- Balanced aesthetic appeal with functionality in creating user-friendly print materials that communicated information.
- Conceptualized creative designs for print materials, banners, and signs.
- Maintained an organized digital asset library, ensuring easy access to design files for future modifications or updates.
- Developed creative design for print materials, brochures, banners, and digital media.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Edited and enhanced existing artwork and graphics.
- Developed graphics and visual content for social media campaigns.
- Created artwork for product packaging and promotional materials.
- Implemented feedback and suggestions from clients to improve designs.
IT Technician
VASSS PTE LTD
08.2008 - 07.2010
- Conducted regular maintenance checks on client's IT infrastructure.
- Maintained office PCs and mobile devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enhanced system security with regular updates and patches to software.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Warehouse Assistant
LUXASIA PTE LTD
06.2005 - 12.2007
- Loaded and unloaded delivery trucks for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted with biannual stock takes and cycle counts.
- Maintained clean and safe workspace.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues.
Education
Business Administration And Management
KAPLAN
10-2019
Associate of Arts - Digital Communications And Multimedia
Institute of Technical Education
04-2010
Skills
- Branding and identity
- E-commerce design
- Adobe photoshop, illustrator, and InDesign
- Packaging design
- Website design
- Visual storytelling
- Advertising
- HTML and CSS
Timeline
Crew Member
McDonald's
06.2023 - 01.2024
Brand Manager - Ecommerce and Digital Marketing
Audiohouse
12.2021 - 11.2022
Desktop Support Engineer
NCS
09.2020 - 08.2021
Retail Assistant
Cheers Holdings
07.2016 - 03.2018
Graphic Designer
Kessler PTE LTD
08.2013 - 02.2016
IT Technician
VASSS PTE LTD
08.2008 - 07.2010
Warehouse Assistant
LUXASIA PTE LTD
06.2005 - 12.2007
Business Administration And Management
KAPLAN
Associate of Arts - Digital Communications And Multimedia
Institute of Technical Education