Fazera Binti Ahmad
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Grab
03.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Pharma Expresss
08.2022 - 01.2023
- Dealing with paper work for the delivery to go smoothly.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- call back to office in any days needed .
- Work independently.
Admin and Logistic
NCS
05.2022 - 07.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Generated reports for customer service issues and repair records.
- Completed daily orders with expert picking and packing of shipments for the delivery man easy to collect and delivery to our customer ( MOE students )
Camp Instructor
Singapore Leadership Development Center
01.2021 - 03.2022
- Communicated with parents, staff and teachers regarding children or program issues.
- Led groups of children safely through variety of camp activities.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Taught kids ages 7 to 16 rules and gameplay of different sports.
Waitress Trainee
Dominos Pizza
01.2019 - 09.2019
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Institute of Technical Education (Nitec)
Simei04.2015
Skills
- Quality Assurance
- Information Security
- Clerical Support
- Invoice Processing
- Filing
- Research
- Office Administration
- Microsoft Excel
- Client Relations
- Microsoft PowerPoint
Certification
- CERTIFICATE IN RETAIL OPERATIONS-WSQ Qualification
- Interact with CustomersStatement of Attainment
- Communicate and Relate Effectively at the WorkplaceStatement of Attainment
- Follow Food and Beverage Safety and Hygiene Policies and ProceduresStatement of Attainment
Timeline
Administrative Assistant
Grab
03.2023 - 08.2023
Administrative Assistant
Pharma Expresss
08.2022 - 01.2023
Admin and Logistic
NCS
05.2022 - 07.2022
Camp Instructor
Singapore Leadership Development Center
01.2021 - 03.2022
Waitress Trainee
Dominos Pizza
01.2019 - 09.2019
Institute of Technical Education (Nitec)
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