Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ressha Ramesh

Ressha Ramesh

Digital Sales Specialist
Kuala Lumpur,14

Summary

Experienced content creator with a passion for storytelling and a knack for engaging audiences. Proven ability to craft compelling written and visual content that resonates with target demographics. Versatile skill set spans blog posts, articles, videos, social media, and more. Keen eye for detail and adept at conducting research to produce well-informed, high-quality content. Stays current with industry trends and best practices. Ability to tailor content to specific platforms and audiences, coupled with understanding of SEO and content strategy, enables optimization for maximum reach and engagement. Creative, strong work ethic, and committed to deadlines. Dedicated to delivering content that aligns with brand objectives and resonates with the target audience.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Digital Marketer & Admin

Science Evolution
02.2022 - 09.2023
  • Content Strategy Development : Developed and implemented content strategies across various digital channels, increasing website traffic by 40% and improving engagement metrics.
  • Multi-Channel Marketing : Managed social media platforms, email campaigns, and content distribution, driving brand awareness and achieving a 25% growth in followers.
  • Customer Communication : Handled all customer communications, ensuring timely responses and high levels of satisfaction, leading to a 15% increase in customer retention.
  • Office Administration : Managed documentation, office organization, and administrative tasks to ensure operational efficiency, accuracy, and compliance with company policies.
  • Data Analysis & Reporting : Analyzed marketing campaign performance and prepared detailed reports, providing actionable insights that improved marketing strategies and outcomes.
  • Project Management : Coordinated marketing projects, from inception to completion, ensuring alignment with business objectives and timely delivery of results.

Client Care Executive

Standard Chartered Bank
09.2021 - 01.2022
  • Proactive Sales Skills : Demonstrated exceptional sales abilities, meeting and exceeding monthly sales targets by leveraging a deep understanding of customer needs and product offerings.
  • High Customer Satisfaction : Achieved a 98% customer satisfaction rating by ensuring proactive one-call resolutions and timely follow-ups on new and existing leads.
  • Problem Resolution Expertise : Managed complex customer issues and complaints, leading to a 20% reduction in escalations and enhanced overall customer experience.
  • CRM Utilization : Utilized Customer Relationship Management (CRM) tools to track and follow up on leads, resulting in a 30% increase in successful lead conversions.
  • Collaboration & Teamwork : Worked closely with cross-functional teams to improve service delivery processes and ensure seamless customer experiences.

Call Centre Representative

HSBC Bank
07.2018 - 12.2021
  • Exceeded Call Quality Standards : Consistently surpassed company benchmarks by adhering to strict call-time and quality standards, ensuring efficient and effective customer service.
  • Expert Product Knowledge : Acquired in-depth knowledge of HSBC's diverse product range, enabling the provision of accurate and comprehensive answers to customer queries.
  • Customer Relationship Management : Built and maintained strong customer relationships by effectively resolving issues and ensuring satisfaction, contributing to a positive brand image.
  • Performance Recognition : Received multiple commendations for exemplary performance and dedication to customer satisfaction, leading to a 15% increase in customer retention rates.

Education

Diploma in Web Development

IGCSE, Nilai International School
Malaysia
12.2015

Skills

  • Digital Marketing
  • Email Marketing
  • SEO
  • Content Development
  • Customer Service
  • Product Knowledge
  • Complaint resolution
  • Problem-solving abilities
  • Appointment Scheduling
  • Follow-up skills
  • Sales expertise
  • Product Sales
  • Service Upselling
  • Sales closing

Timeline

Digital Marketer & Admin

Science Evolution
02.2022 - 09.2023

Client Care Executive

Standard Chartered Bank
09.2021 - 01.2022

Call Centre Representative

HSBC Bank
07.2018 - 12.2021

Diploma in Web Development

IGCSE, Nilai International School

Similar Profiles

CREATE PROFILE
Ressha RameshDigital Sales Specialist