Reshir Marfil

• End to End Product Lifecycle Ownership & product roadmap
• Owner of business operation reporting - platform KPI, revenue KPI, product performance.
• In charge of day to day business operation and incident management.
• End to End Champion on product launches, from idea to realization to scale & growth
• Develop and maintain product roadmap: outlining vision and strategy for product, including features, timelines, and resources needed
• Define product requirements and user stories: working with stakeholders to define product’s features and functionality
• Prioritize product features: based on customer feedback, market trends, and business objectives
• Monitor product performance: tracking key metrics and user feedback to ensure product meets customer needs
• Manage product backlog: ensuring that backlog is up-to-date and that team is working on highest priority items
• Facilitate sprint planning: working with development team to plan and prioritize tasks for upcoming sprints
• Monitor sprint progress: ensuring that tasks are completed on time and that team is meeting its goals
• Manage stakeholders: communicating progress and ensuring that stakeholders are kept informed and engaged
• Manage product releases: ensuring that product is released on time and meets customer expectations
• Conduct user research: gathering feedback from users to inform product decisions
• Analyze customer data: using customer data to identify trends and inform product decisions

• Achievements:

M1 MVNE Platform Launch

- Geenet MVNO Onboard 2020

- MyRepublc MVNO Onboard 2021

- Gorilla MVNO Onboard 2021

– MVNE Big DATA Set up using Snowflake 2021

- Changi Mobile Onboard 2022

- ZOH MVNO Onboard

• Single Point of contact for all IT/IS related integration for existing MVNO Partner
• Platform Expert on Architecture & Capabilities
• Review & approved configuration changes or workaround on the platform
• Work with Vendor to deploy bug fixes, software patches & system updates
• Technical Interface between M1 and Vendor on new feature deployment
• Technical Advisor on escalations and problem solving for any technical issues arises
• Set up & review technical documentations (SIT, UAT, Functional Specs, HLD, LLD etc)
• Support New MVNO onboarding on New MVNE Platform

• Lead SA for POC and Prod Implementation of Project Elise, First Ever Embedded Sim in Philippines, and Launch by Globe Telecom Inc.
• BSS-OSS Data Migration Tech Lead, Responsible for planning, coordination, implementation and stitching of network activities in Network Technical Group.
• Lead SA for automatically barred due to spending limit (SL) breach will still be able to use their unlimited services and remaining free consumables (except for SMS) and only chargeable usages will get barred.
• Lead SA for joint memorandum Circular 1, is extension of expiration of Globe Prepaid load to 365 days, as mandated by Philippine Government.
• Participate on SDWAN POC.
• Initiated Request for Information/Proposal (POC/RFI/RFP/RFA) activities with third party vendors for projects/initiatives involving new technologies.
• Handling Core Services, (CS) Circuit Switched, voice and VAS services

• Previous experience (2+years) as Solutions engineer, Technical Sales consultant in IT/networking field
• Handling Step up Revo New Platform Implementation, Commissioning and Debugging of Online Charging System in Globe Telecom
• Triple AAA (Authentication, authorization, and accounting) controlling their access to network resources, Redesign of Flow Analysis
• Project Razor is New Platform that will cater all Partners and channels that will have new
• Produce detailed functional design document to match customer requirements.
• Complete and co/implement configuration workbook.
• Co-team with Technical Architect to produce technical specification for custom development
• services and deployment. This is also Storefront of Globe Telecom.
• Share best practices and be consultative to clients throughout duration of project.

• Project Green card, IN Projects Nash Expansion Unlimited
• SMS Service Implementation, Commissioning and Expansion of Platforms and Services.
• Nash-Duo Total Recall is First Mobile with Landline Service in Philippines Launch by Globe Telecom Inc.
• Project Nash is Capacity Expansion of Platform
• Experience Supervising Junior Engineer
• Defining quality standards and metrics for current project/product.
• Working with all stake holders to ensure that quality metrics is reviewed, closed and agreed upon.
• Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking
• In charge of installation, debugging and commissioning of
• Application and Software equipment’s In charge for Operating System, Databases, Networking
• Storage Devices, and Huawei Products, (Hardware and Software)
• Hands on Experience in Linux/UNIX systems, Internet protocol stack, system administration, deployment automation Experience in scripting and deployment automation (CI/CD)
• Good understanding on core networking (Layers 1-3)
• Good understanding on access networks

• Participate and lead team in providing requests from other System Administrators Database
• Participate in isolation and immediately resolution of issue as requested
• Support for NETPHONE / SMARTNET Project
• Installation of Oracle 10g, 11g Database, Times Ten database for production and staging applications
• MSISDN Administration / Provisioning via SOAP UI, and
• SMAF/SMAP, and support for Huawei /Red Mobile, NSN/IPD IN migration

• Receive and diagnose HP products such as printers, desktops, and laptops
• Release repaired HP products; handle customer complaints thru phone, e-mails and face-to- face transaction
• Update clients thru phone and emails; monitor SRFR
• Products, ageing cases, and rework cases
• Create monthly ageing, receiving, and releasing reports.
• Close released cases, updating logged cases, and create cases using GCSS system.
• Provide concise and valid information to client