Summary
Overview
Work History
Education
Skills
Websites
Timeline
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RENZ KEANU ALFONSO

RENZ KEANU ALFONSO

Santa Cruz

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

11
11
years of professional experience

Work History

Analyst III Infrastructure Services

DXC Technology
07.2022 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided hardware and software support.
  • Manage users credentials in Active Directory, SAP, and other applications
  • Generated daily and monthly reports detailing IT agents' metrics

Telesales Representative

IBEX Global
09.2016 - 05.2017
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Followed up with customers to solicit further sales.

Telesales Representative

The Results Company
08.2015 - 06.2016
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Customer Service Representative 2

TeleTech Sta. Rosa
02.2014 - 05.2015
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Science - Information Technology

Laguna State Polytechnic University
Santa Cruz, Laguna
08-2021

Skills

  • Analytical thinking
  • Research and analysis
  • Verbal and written communication
  • Critical thinking
  • Evidence-based decision making
  • Complex Problem-solving
  • Analytical problem solving
  • Continuous improvement
  • Microsoft office
  • Excel proficiency
  • Incident reporting
  • Information gathering
  • Issue identification

Timeline

Analyst III Infrastructure Services

DXC Technology
07.2022 - Current

Telesales Representative

IBEX Global
09.2016 - 05.2017

Telesales Representative

The Results Company
08.2015 - 06.2016

Customer Service Representative 2

TeleTech Sta. Rosa
02.2014 - 05.2015

Bachelor of Science - Information Technology

Laguna State Polytechnic University

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RENZ KEANU ALFONSO