Reny Masrita Zailan
Summary
Dynamic Administrative Assistant with proven expertise at Alkadri Transportation, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering strong client relationships. Skilled in appointment scheduling and adept at managing confidential information, ensuring seamless operations and exceptional support to team members.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
Alkadri Transportation
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated scheduling and logistics for meetings, enhancing communication among team members.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Responded to inquiries via phone and email, providing exceptional customer service to clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Assistant
Guardian Health & Beauty
01.2023 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory organization, ensuring a visually appealing environment.
- Processed transactions efficiently, handling cash and electronic payments accurately.
- Contributed to team efforts by collaborating on promotional strategies to increase sales.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Utilized point-of-sale systems for accurate transaction processing and record-keeping.
- Monitored stock levels and communicated restocking needs to management effectively.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Paramedic
First Ambulance
11.2021 - 09.2022
- Collaborated with healthcare teams to ensure seamless patient transport and treatment.
- Transferred patients safely and securely to medical facilities for continued care.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Educated patients and family members on medical treatments and therapies for informed support.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Placed patients on backboards or stretchers to safely load into ambulance.
Operations Manager
Portobello Philippines
Philippines
04.2012 - 03.2016
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements across departments.
- Developed and maintained key performance indicators to monitor operational effectiveness.
- Coordinated logistics and supply chain activities to ensure timely delivery of products.
- Oversaw inventory management systems, optimizing stock levels and reducing waste.
- Mentored team members in best practices for workflow optimization and safety compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Administrative Assistant
Marshall International Marine Services Pre Ltd
Singapore
04.2007 - 12.2012
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated scheduling and logistics for meetings, enhancing communication among team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to inquiries via phone and email, providing exceptional customer service to clients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Manager
Portobello
01.2009 - 04.2012
- Developed and implemented operational strategies to enhance team efficiency and productivity.
- Oversaw daily operations, ensuring adherence to company policies and safety standards.
- Mentored staff in best practices, fostering a collaborative work environment.
- Streamlined workflow processes, resulting in improved service delivery times.
Waitress
Chimes Entertainment
03.2004 - 12.2008
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining areas to promote positive atmosphere.
- Assisted in training new team members on menu knowledge and service protocols.
- Processed payments efficiently, ensuring accurate cash handling and transaction records.
- Implemented feedback from guests to improve service quality and dining experience.
- Adapted quickly to high-pressure environments during peak service hours, maintaining composure.
Cashier
Lagenda Entertainment
03.1997 - 12.2000
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking merchandise as needed.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Monitored cash drawer for accuracy and balanced at end of shifts.
- Trained new staff on register operation and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Sales Assistant
Isetan Department Store
10.1996 - 03.1997
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Fielded customer questions to share information about products, availability, and pricing.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Assistant
Bata Shoes
02.1995 - 01.1996
- Implemented customer feedback system to identify and address areas for improvement.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers in selecting products, enhancing overall shopping experience.
Education
No Degree -
Ping Yi Secondary School
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Database entry
Invoice processing
Verbal communication
Appointment scheduling
Timeline
Sales Assistant
Guardian Health & Beauty
01.2023 - Current
Paramedic
First Ambulance
11.2021 - 09.2022
Operations Manager
Portobello Philippines
04.2012 - 03.2016
Manager
Portobello
01.2009 - 04.2012
Administrative Assistant
Marshall International Marine Services Pre Ltd
04.2007 - 12.2012
Waitress
Chimes Entertainment
03.2004 - 12.2008
Cashier
Lagenda Entertainment
03.1997 - 12.2000
Sales Assistant
Isetan Department Store
10.1996 - 03.1997
Sales Assistant
Bata Shoes
02.1995 - 01.1996
Administrative Assistant
Alkadri Transportation
No Degree -
Ping Yi Secondary School