Reny Eryanie Mas'od
Summary
Enthusiastic individual with strong organizational skills and experienced in analyzing issues and finding effective solutions.
To pursue a career as a Technician with a company which offers opportunities for growth with the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technician (Internship Attachment)
AES PTE LTD
05.2023 - 08.2023
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Recommended renovation ideas on areas that require to be addressed.
- Provided administrative support & responsible in tracking work progress.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Tasked with supervision responsibilities on monitoring staffs & equipment operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
Administrator
ShahCruise
02.2023 - 04.2023
- Provide exceptional customer service with prompt response & thorough issue resolution efforts.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely job completion without compromising quality.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Call Center Representative
Spize Cafe
03.2021 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Responded to customer calls and emails to answer questions about reservations and services.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
Education
No Degree - NITEC Building Environment Electrical & Mechanical
ITE College West
1 Choa Chu Kang Grove , Sngapore 68823602.2024
No Degree - Facilities
Northlight School
151 Towner Rd11.2020
Skills
- Quality Control
- Issue Analysis
- System Troubleshooting
- Attention to Detail
- Assembly and Production
- Installation and Repair
- Safety Compliance
Certification
Certificate in Food & Hygiene
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Technician (Internship Attachment)
AES PTE LTD
05.2023 - 08.2023
Administrator
ShahCruise
02.2023 - 04.2023
Call Center Representative
Spize Cafe
03.2021 - 10.2022
No Degree - NITEC Building Environment Electrical & Mechanical
ITE College West
No Degree - Facilities
Northlight School
Certificate in Food & Hygiene
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