Renuka Sarmugam

• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Handle spectrum of finance-related activities that include financial accounting & reporting, accounts payable, accounts receivable, asset management, audit & tax matters.
• Gathered financial information, prepared documents, and closed books.
• Provided journal entries and performed accounting on accrual basis.
• Prepared working papers, reports and supporting documentation for audit findings.
• Manage balance sheets & profit/loss statements
• Assist in timely preparation of month end closing reports and schedules GST

Accounts Function

Payable

• Uploading invoices via Receipt Bank / Recording purchases

• Making payments to invoices that are based on SOA monthly and weekly

• Handle disputes and refund request

• Monthly reconciliation of accounts

• Updating cash flow and recording of new transactions on the accounting Software

Receivable

• Auditing daily sales revenue (activity, merchandise food & beverage) on Junction 6

• Recording of the daily sales journal

• Preparation of cash from the daily sales for banking

• Reconciliation of bank to ensure receipts have been credited to the bank with the right amount

• Monthly billing to Travel Agents

• Handle website booking / Creation of gift vouchers

Others

• Bank reconciliations / Debit card administration

• Assist in writing Front line SOP

HR Function

• Updating of staff leave

• Submission of make-up pay claims / reimbursement of paternity/shared

•Recording and updating of crew hours for respective HOD’s

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Provided product price information to customers.
• Trained and mentored junior staff on customer service strategies and techniques.
• Managed customer relations through communication and helpful interactions.
• Responsible for greeting the customers, verifying documents and checking them in
• Handle passengers’ complaints
• Able to work under pressure and given time as I have to ensure that the flight takes off on time

• Attend to customer needs and help to checkout at the counter

• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Updated customer accounts with add-on room charges, minibar use, and room service bills.

• Learn how to use the POS Machine.

• Tally the items delivered at the 7-eleven with the invoice and acknowledge receipt after that.

• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Prepare invoices and billing for patients

• Prepare daily reports for management about the total turnover

• Reconcile the cash with the report

• Answered patient inquiries and provided information about healthcare services.
• Provided family members with general health education and tips for patient care.