Renlu Mendez
Summary
Results-driven business development professional with a proven track record in sales and customer service. Known for building lasting relationships with clients through tailored and relevant solutions that consistently exceed expectations. Skilled negotiator passionate about driving sales growth and fostering customer satisfaction.
Overview
23
23
years of professional experience
Work History
Head of Department
Ready Oilfield Safety & Services Pte Ltd
01.2013 - Current
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technical Sales Manager
Ready Oilfield Safety & Services Pte Ltd
01.2010 - 12.2012
- Increased sales revenue by developing and implementing strategic sales plans for technical products.
- Provided exceptional product knowledge, leading to increased trust from customers and higher conversion rates.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Collaborated with cross-functional teams to develop customized solutions for clients, resulting in increased satisfaction and long-term partnerships.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Built strong customer relationships through consistent communication and understanding of client needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Electronics Cum H2S Engineer
Rutledge Omni Services Pte Ltd
01.2006 - 12.2009
- Install, configure, and test electronic equipment, including H2S detectors, gas analyzers, control systems, and communication devices
- Perform routine maintenance and inspections of electronic equipment to ensure optimal performance and reliability
- Troubleshoot and repair electronic equipment malfunctions, including H2S detector failures and communication system issues
- Develop and implement H2S safety procedures and protocols
- Monitor H2S levels and ensure compliance with safety regulations
- Train and educate oilfield personnel on H2S safety practices and emergency response procedures
- Prepare reports and documentation on equipment performance, maintenance activities, and safety incidents
- Provide technical support to other departments and personnel regarding electronic equipment and systems
- Supported junior engineers through mentorship, offering guidance on complex problem-solving and technical skills development.
- Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Instrumentation Engineer
LiquiGaz Philippines Corporation Terminal Plant
01.2002 - 12.2005
- Revised instrumentation guidelines to address exceptions and provide clarification, where needed.
- Supported plant operations during emergency situations, providing expert guidance to troubleshoot issues quickly and efficiently.
- Conducted root cause analyses for equipment failures, implementing corrective actions to prevent future occurrences.
- Managed procurement process for instrumentation components, ensuring timely delivery of high-quality products within budget constraints.
- Increased production capacity by upgrading existing instruments to more efficient models.
- Improved safety standards through meticulous inspection and calibration of instruments and controls.
- Evaluated project scope to estimate costs and set timelines for project delivery.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor's degree - Electronics and Communication Engineering
Manuel L. Quezon University
Philippines01.2001
Skills
- Oilfield Safety Expertise
- Emergency Response Management
- Risk Assessment
- Hazard Analysis
- Team Leadership
- Strategic Planning
- Budget Management
- Performance Management
- Problem-Solving
- Communication
- Negotiation
- Relationship Building
- Training and Development
- Customer Engagement
- Team Supervision
- Staff Management
- Customer Service
- Training and mentoring
- Goals and performance
- Safety and Security
- Sales Reporting
- Relationship building and management
- Operations Management
- Vendor Relationship Management
- Decision-Making
- Customer Relationship Management
Websites
Accomplishments
Successful negotiation and completion of:
- Supply and servicing agreement for portable gas detector with Shell Singapore Pte Ltd since 2013.
- Supply and maintenance agreement for portable gas detectors with Linde Gas Singapore Pte Ltd Since 2013.
- Supply and maintenance agreement for Self-Contained Breathing Apparatus (SCBA) with Linde Gas Singapore Pte Ltd since 2019. In 2024 we expanded this agreement to include their new gasification plant.
- Provision of standby confined space rescuers for confined space activities and plant turnarounds with Linde Gas Singapore Pte Ltd since 2013.
- Service package including a Breathing Airline System and Specialist during confined space activities and plant turnaround with Linde Gas Singapore Pte Ltd since 2013.
- Provision of standby confined space rescuers for confined space activities and plant turnarounds with Evonik Methionine SEA Pte Ltd since 2019.
- Service package including a Breathing Airline System and Specialist during confined space activities and plant turnaround with Evonik Methionine SEA Pte Ltd since 2019.
Establishing a collaborative partnership with:
· Honeywell
· Teledyne Detcon
· 3M
· Scott Safety
· Blackline Safety
· Guardian Telecoms
· AQMesh Air Quality Monitors
· WatchGas
· Bauer Kompressoren
· Coltri Compressors
· Gasco Calibration Gases
· Calgaz Calibration Gases
Nric number
S7985537E
Training
- Confined Space Entry and Rescue
- Perform Work in Confined Space Operation
- Work at Height Supervisor Course
- Apply Workplace Safety and Health in Process Plant / Shipyard
- Basic Petroleum Geology
- Assessor Training Competency Assessment
- OPITO Qualified Instructor for H2S Effects and Hazards Level 3
- Advance H2S Safety Instructor Course
- OPITO Qualified BASIC H2S Safety Instructor Course
- Basic H2S Training (OPITO)
- BOSIET (OPITO)
- Drilling Technology Operation
- Specialist Training on Breathing Apparatus
- Breathing Air Compressor Technician Course (BAUER/COLTRI)
- Advance Training in Air Loop System
- Authorized Gas Tester Course
- Certified Honeywell Technician Course (Portable Gas Detectors)
- Certified Teledyne Technician Course (Fixed Detection System)
- Certified 3M Scott Safety Technician Course (Respiratory System)
Personal Information
- Date of Birth: 02/09/79
- Gender: Male
- Nationality: Filipino (Singapore PR)
- Driving License: Singapore Class 3A & 3
Current Salary
$7,150.00
Expected Salary
$8,000.00 - 8,500.00
Availability
1 Month Notice
References
Available upon request
Timeline
Head of Department
Ready Oilfield Safety & Services Pte Ltd
01.2013 - Current
Technical Sales Manager
Ready Oilfield Safety & Services Pte Ltd
01.2010 - 12.2012
Electronics Cum H2S Engineer
Rutledge Omni Services Pte Ltd
01.2006 - 12.2009
Instrumentation Engineer
LiquiGaz Philippines Corporation Terminal Plant
01.2002 - 12.2005
Bachelor's degree - Electronics and Communication Engineering
Manuel L. Quezon University
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