Summary
Overview
Work History
Education
Skills
Certification
Timeline
ProjectManager

Renkanathan SR

Singapore

Summary

Possesses versatile skills in project & application support management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Project Manager

United Overseas Bank
01.2023 - Current
  • Responsible for migration of business operations from Citi to UOB as part of the bank acquisition
  • Define project objectives, scope, and deliverables aligned with business goals
  • Develop detailed project plans, timelines, and resource allocation
  • Collaborate with Business Product Owner/ Specialists to ensure all aspects of the business requirements are defined & analyzed
  • Lead workshops with key stakeholders from business to capture detailed business requirements & translate requirements into functional specifications
  • Perform 'As-Is' Capability Assessment, Analyze, Define and document the 'To-Be' business/operations processes/capabilities based on the agreed requirements and / or function points in alignment with the strategic direction
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
  • Planned, designed, and scheduled phases for large projects.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results
  • Present project status on a weekly basis to project working committee members (PWC) & monthly to project steering committee members (PSC)

Assistant Vice President

Oversea-Chinese Banking Corporation Limited
10.2018 - 01.2023
  • Managed Systems: Branch Teller System, Global Rewards System, STACK Service Manager, Unit Trust System, Digital Marketing Platform & Queue Management System
  • Establish and maintain relationships with business users and provide assistance with problems encountered by them
  • Meet SLA to business and achieve reduction in defects Y-o-Y
  • Addressed obsolescence risks by upgrading applications infra component, software to latest available version
  • Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
  • Handle Critical, High & Medium incidents and track until closure
  • Work together with Cyber security team and address security findings on a timely basis
  • Address the risks identified as part of quarterly vulnerability assessment (VA)
  • Maintain regulatory, internal audit and ensure no regulatory breaches
  • Enhance risk control timely to comply with MAS regulations
  • Managed augmented resources, vendors to achieve Key Performance Indicator
  • Conduct Service Review meetings with vendors, stakeholders & work on areas of improvement

Associate Project Manager

HCL Singapore Pte Ltd
10.2011 - 10.2018
  • Involved in Team Management as Associate Project Manager for Consumer/Retail banking applications (Avaya IVR Contact Centre, Branch Teller System & Digital Marketing Platform system)
  • Track the performance of team members and provide necessary inputs to improve their performance
  • Regional support for Singapore, China, Vietnam, Indonesia, Thailand and Malaysia and conduct weekly calls to address ongoing issues
  • Involved in New branch set-up and server upgrade projects for OCBC bank
  • Identify areas of improvement and implement enterprise monitoring, automation wherever possible to reduce manual efforts
  • To perform RCA (root cause analysis) for repeated issues and fix them
  • To set-up Disaster Recovery environment and participate in bank wide Disaster Recovery exercise

Project Lead

HCL Technologies
12.2006 - 10.2011
  • Team Lead; Team Size: 12 - Spearhead the transition of Global Service Desk & Client Service Group from third party vendor to HCL Technologies
  • Set-up the Global Service Desk & Client Service Specialist team at off-shore
  • Liaise with various teams to set dedicated hotlines, common mailbox, work on metrics to measure agent/team member's performance
  • Manage Global Service Desk (End user support) & Client Service Specialist team
  • Responsible for handling issues reported by users/external clients on Prime brokerage, derivatives, Trade related applications
  • Involved in Maintenance of Run Book, Known error database and Knowledge repository of the Project
  • Implemented LEAN framework practices for Deutsche bank projects

Education

Bachelor of Engineering -

Saranathan College of Engineering, Anna University
06.2006

Skills

  • Project Management, Transition & Vendor relationship Management, ITIL service management, Crisis management coordination, Proactive problem-solving, Risk mitigation strategies
  • Domain: Banking & Financial Services, Telecom
  • Technology: UNIX, MSSQL, Oracle, PL/SQL, IIS, Java, NET, Middleware (MQ), WebLogic, WebSphere, Windows server 2003 to 2022
  • Tools: Dev-Ops tools, JIRA, Bitbucket, ConfluenceAVAYA products, Verint call recording, CRM (PeopleSoft, Salesforce), SharePoint, HP Service Manager, Serena Dimension, BCM Control-M, Remedy, Splunk, EIK Stack, CA-Nimsoft etc

    • Key Projects:

  • Project: Constellation Migration (UOB)

    • Project Details: UOB acquired Citi bank consumer banking business of Malaysia, Indonesia, Thailand & Vietnam

    Role: Responsible for transition of retail credit, telesales, contact center business operations from Citi to UOB

    Number of users handled: Malaysia - 1100 ; Indonesia - 800; Thailand - 2500; Vietnam - 600

  • Project : Wisma Atria Branch Set-up (OCBC)

    • Project Details: New branch set-up at Orchard, Wisma Atria is one of the flagship branch with premier banking services

    Role: Accountable for complete branch set-up including user onboarding, workstation set-up, marketing platform & dedicated queue management system

  • Project: Branch Server Refresh (OCBC)

    • Project Details: To address the obsolescence by upgrading the server (hardware & software) to latest versions for 40 branches and 8 departments

    Role: Responsible for server upgrade and ensure branch operations are smooth post upgrade

    Number of Branches: 40 Number of Departments: 8 Number of Users: 1200

Certification

  • ITIL V3 Foundation Certificate
  • Certificate of Appreciation from HCL Singapore in appreciation of Excellent Performance at OCBC/GE Engagement
  • Outstanding Achiever Award for the year 2011/2012/2013 at HCL Singapore
  • EXSA Silver (2020) & Gold (2021) for quality service from Association of Banks in Singapore

Timeline

Project Manager

United Overseas Bank
01.2023 - Current

Assistant Vice President

Oversea-Chinese Banking Corporation Limited
10.2018 - 01.2023

Associate Project Manager

HCL Singapore Pte Ltd
10.2011 - 10.2018

Project Lead

HCL Technologies
12.2006 - 10.2011

Bachelor of Engineering -

Saranathan College of Engineering, Anna University

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