Naveen Challa

• Implemented data transformation maps for seamless import into ServiceNow from various sources.
• Created scheduled jobs using transform maps to automate data imports.
• Developed Client Scripts, Business Rules, and UI Policies to enhance system functionality.
• Leveraged Glide Scripting to create UI Actions and streamline Business Rule processes.
• Utilized Update Sets for efficient transfer of customizations across instances.
• Designed analytics dashboards to monitor ticket productivity and visibility.
• Managed operations tickets, ensuring prompt resolution of incidents and requests.
• Developed and enhanced ServiceNow Service Catalog items, Flow Designer workflows, and approval processes to integrate Icertis CLM with SailPoint IAM, enabling automated, role-based user provisioning, real-time access management, improved audit/compliance, and reducing ~100 hours/month of manual effort.

Project: BBLJ Lending (NatWest Group)

Role: ServiceNow Developer.

Project: Working Capital Trade (NatWest Group)

Role: ServiceNow Developer.

• Collaborated with clients to gather functional requirements within ServiceNow.
• Designed and implemented new functionalities using Business Rules, UI Policies, and ACLs.
• Customized forms and lists for various applications based on specific client needs.
• Configured Out-Of-Box modules according to client specifications.
• Developed and deployed multiple modules in custom applications.
• Implemented data sources and created transformation maps for importing scripts into business rules and client scripts.
• Analyzed production issues related to ServiceNow platform and provided resolutions within Service Level Agreements.
• Validated, designed, and configured catalog items to enhance user experience.
• Collaborated with cross-functional teams to gather project requirements and specifications.