Renier Renzo M. Bandala
Virtual Assistant
Summary
Versatile Virtual Assistant ready to make life easier by streamlining tasks and boost overall productivity. Skilled in administrative, organizational, and communication. Excellent attention to detail, diligent, and tackles challenges with a can-do attitude.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Real Estate Manager
Prosper Real Estate
USA (Wisconsin) (Remote)
05.2022 - 08.2022
- Conducted over 50 property showings to prospective tenants, highlighting features and amenities that met their needs and preferences.
- Maintained detailed records of tenant interactions, maintenance requests, inspections, and financial transactions for accurate reporting and efficient referencing when needed.
- Assisted in acquisition of new properties by researching market trends and identifying potential investment opportunities.
- Communicated effectively with owners, residents, and on-site associates on a daily basis.
- Coordinated appointments to show marketed properties.
Training and Development Specialist
VXI Global Holdings
Davao City (Philippines)
05.2019 - 02.2021
- Reduced turnover rates by 10% providing employees with career development resources and support.
- Managed multiple projects simultaneously while maintaining strict deadlines.
- Mentored over 250 new hires with personalized coaching, accelerating their integration into the team dynamic.
- Collaborated with cross-functional teams to develop cohesive learning strategies aligned with business goals which increased overall performance site-wide.
- Increased overall productivity by conducting regular skill gap analyses and addressing identified weaknesses through regular call listening sessions.
- Developed and executed strategies to improve training program performance securing positive customer feedback for up to 80%.
- Facilitated virtual, in-person and blended learning sessions.
Technical Support Representative
VXI Global Holdings
Davao City (Philippines)
09.2018 - 05.2019
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Science - Aircraft Maintenance
06.2015 - 03.2017
Skills
Data Entry
Data-Driven Decision Making
Email Management
Client/Customer Support
Verbal and written communication
Attention to Detail
Continuous Improvement
Adaptability and Flexibility
Teamwork and Collaboration
Task Prioritization
Character Reference
Zerahiah Guiamad - Qualfon
Training Manager
0917 795 6295
Josephine Iringan - VXI Global Holdings Inc.
Training Manager
0919 089 7982
Roberto Dalisay Jr. - Full Potential Solutions
Quality and Training Coordinator
0956 235 3529
Timeline
Assistant Real Estate Manager - Prosper Real Estate
05.2022 - 08.2022
Training and Development Specialist - VXI Global Holdings
05.2019 - 02.2021
Technical Support Representative - VXI Global Holdings
09.2018 - 05.2019
Asian International School of Aeronautics And Tech - Associate of Science, Aircraft Maintenance
06.2015 - 03.2017