Renee Chin

Trade Operations:
• Acted as a primary point of contact, understanding and addressing customer needs and inquiries in a timely and efficient manner, ensuring customer satisfaction.
• Collaborated with internal and external stakeholders, including Sales, Metal Management, Portfolio, Logistics, and Commercial Services, to implement customer-centric solutions aligned with company objectives.
• Managed the full contract-to-cash cycle for aluminium transactions, ensuring seamless execution and maintaining clear and auditable electronic records for all contracts.
• Managed the shipping, trucking, and forecasting processes, balancing supply and demand to meet customer requirements while aligning with internal stakeholders in production, inventory, and logistics.
• Coordinated and managed customer orders, pricing declarations, and sales orders to support efficient order fulfillment and timely deliveries.
• Applied in-depth knowledge of Incoterms, supply chain workflows, and payment terms to ensure accuracy in all transactions.
• Identified and escalated risks to mitigate potential issues, ensuring flawless delivery execution.

Trade Finance:
• Executed the Letter of Credit (LC) process, ensuring all timelines and documentation requirements were met for both import and export transactions.
• Managed customers’ payables and receivables, ensuring financial transactions adhered to company policies and trade finance regulations.
• Involved in the monthly end-to-end factoring process for customers with long open terms (30 to 60 days), ensuring timely collection and accurate record management.

• ERP System Management:
  • Create and generate Purchase Orders (PO) and Sales Orders (SO) within the ERP system, ensuring accurate data entry and seamless processing.
  • Generate and analyze monthly shipped value reports, providing insights into shipment performance and financial metrics.
  Freight Quotations:
  • Conduct inquiries and compare freight rates from multiple service providers, ensuring cost-effective and competitive options.
  
  Full spectrum of operation role:
  • Handle full spectrum of shipping documents in accordance with Letters of Credit and contractual requirements in order for clean negotiation [e.g., shipping instructions, BL, COO (PCO), etc.].
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Managing orders and projection planning by liaise with vendor to ensure shipment on schedule / according to customer requested ship date.
  • Manage Cargo movement, consistency in shipments follow up and timely update to customers / traders
• Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
  • Follow up on shipping claims, demurrages, receivables, payables, clients aging accounts etc;
  
  Trade Finance Scope:
  • Executed the Letter of Credit (LC) process, ensuring all timelines and documentation requirements were met for both import and export transactions.
  • Drafted, negotiated, and vetted LCs, ensuring compliance with international trade regulations and facilitating smooth execution of trade finance transactions.
  Generated shipping documents for bank presentations, coordinating with financial institutions, banks, and customers to ensure timely processing of payments
  • Record keeping in a timely manner and in accordance to business needs, internal compliance process and industry regulations

Managed warehouse operations for a life sciences company (Agilent) across the APAC region.

Operations Management:
• Oversee and assume full responsibility for all logistics operations across the Greenwich (general cargo) and Yishun (dangerous goods and cold chain cargo) plants within the APAC region.
• Ensure full compliance with export regulations, including securing XO permits for strategic goods (Tier 1 and Tier 3 items), in line with international trade requirements.
• Manage critical aspects of logistics operations, including adherence to service provider cut-off times and ensuring all shipments are dispatched on the same day of Post Goods Issue (PGI).
Logistics Coordination and Documentation Management:
• Liaise with logistics service providers (LSPs) to facilitate shipment arrangements, ensuring smooth transportation from origin to destination.
• Handle and manage key shipping documentation, including Commercial Invoices , Packing Lists , COO, SDS, draft Air Waybills for Letters of Credit, and warehouse release notes.
Issue Resolution and Risk Management:
• Proactively troubleshoot logistics and transportation issues, escalating potential risks and delays to customers in a timely manner.
• Collaborate with customers to resolve issues such as customs clearance discrepancies, shipping delays, document mismatches for LC shipments, and cases of Defect on Arrival (DEFOA) (e.g., incorrect deliveries, shipment swaps, or missing cargo).
Process Improvement and Compliance:
• Develop, implement, and maintain comprehensive Standard Operating Procedures (SOPs) and Working Instructions for the shipping department to ensure consistency and compliance across logistics operations.
• Establish and nurture relationships with nominated logistics service providers, regularly reviewing and assessing their performance based on established KPIs to ensure optimal service levels.
• Conduct internal audits to evaluate the timeliness and accuracy of export document submissions from LSPs, identifying opportunities for process improvements.

• Tender Management:
Spearheaded logistics tender processes, including the negotiation of freight rates, sourcing and onboarding service providers, and evaluating carrier performance across multiple international markets.
• Account Management:
Cultivated and maintained strong client relationships, overseeing production schedules, managing shipping timelines, and ensuring the timely and accurate completion of all shipping and trade documentation.
• Full-Spectrum Shipping Management:
Managed the complete shipping process from order placement to final delivery. Coordinated logistics, routing, tracking, and troubleshooting across all transportation modes. Ensured all shipments were processed efficiently, on time, and within budget, while managing any issues that arose throughout the shipping lifecycle.
Handled day-to-day full-spectrum shipping operations, managing inbound and outbound shipments across air, ocean, and land transportation. Coordinated with carriers, freight forwarders, and customs brokers to ensure smooth and timely execution of shipments while ensuring compliance with industry standards and deadlines.
• ERP System Management:
Managed order processing, inventory control, and data analysis through ERP and SAP systems. Prepared and delivered detailed monthly performance reports to senior management, tracking key operational metrics and trends.
• Documentation Handling:
Handled critical shipping and trade documents, including Bills of Lading, commercial invoices, packing lists, and export/import permits. Ensured all documents were accurate, complied with international regulations, and aligned with company policies.

• Led recruitment, training, and development of staff, including conducting coaching sessions, testing, and providing ongoing support to ensure high performance.
• Fostered a collaborative and positive team environment through proactive engagement and effective leadership.
• Anticipated and accommodated guest needs, ensuring an exceptional and personalized experience that aligns with the nightclub’s brand and service standards.
• Accurately forecasted staffing requirements to maintain optimal service levels and guest satisfaction during peak and off-peak hours.
• Ensured all service operations met company guidelines, consistently delivering high-quality customer experiences.
• Managed administrative tasks, including preparing forms, reports, schedules, and other necessary documentation.
• Conducted regular inspections of equipment and facilities to ensure cleanliness and functionality, adhering to preventative maintenance protocols.
• Assisted in all operational aspects, including opening and closing duties, to maintain smooth and efficient club operations.
• Provided administrative support to streamline operations and improve efficiency in day-to-day activities.

• Managed day-to-day operations for import and export shipments across air, ocean (LCL, FCL, bulk, steel casing pipe for oil & gas), and land transport, ensuring smooth logistics flow.
• Accurately processed and prepared shipping documents, including invoices, packing lists, B/L, AWB, permits, insurance, and other essential documentation.
• Coordinated shipments with customers, shipping agents, vendors, carriers, and port agents, ensuring timely and efficient operations.
• Monitored daily shipment and delivery status, providing regular updates to customers and internal teams (Sales, Operations).
• Supported Sales and Operations teams, ensuring seamless communication and collaborative problem-solving.
• Entered bookings (shipments) into in-house system and maintained accurate data entry of shipment details.
• Addressed and resolved customer disputes and billing queries in collaboration with Agility’s overseas offices, ensuring prompt and satisfactory resolutions.
• Declared Cargo Clearance Permits (CCP) via Tradenet and verified freight invoices for accuracy.
• Issued billing invoices to customers and maintained strong client relationships as the primary point of contact.
• Handled customer inquiries, complaints, and concerns, ensuring high levels of satisfaction and proactive issue resolution.
• Generated and delivered daily reports to customers in a timely and accurate manner, supporting strong account management.

• Professionally answer phone calls and manage reservations through phone, fax, and email, ensuring quick and efficient responses.
• Respond to all guest inquiries via fax and email within a 24-hour time frame.
• Accurately input and confirm reservations into the system on the same day of booking.
• Offer tailored suggestions and ideal package options to guests based on their preferences and requirements.
• Assist guests with general requests such as extra amenities, wake-up calls, and overseas calls.
• Provide exceptional customer service while effectively managing guest expectations.
• Print and review daily “no-show” reports to maintain accurate records.
• Follow up on guests' no-shows promptly to ensure proper follow-through.