FrameMaker
Remevic Yeong
Technical Writer
Singapore
Summary
With a robust background in technical writing and information development, my role at Visa entails crafting intricate documentation that empowers both internal stakeholders and customers. At Besi, my leadership in technical documentation is defined by creating comprehensive instructional manuals and user guides that enhance product understanding and usability.
The expertise in developing clear and concise technical content is a cornerstone of my professional mission. The content our team delivers serves as a vital tool for product operation and maintenance, ensuring customer success and contributing to the company's reputation for excellence in support and information accessibility.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Technical Writer (Global)
Visa Worlwide Pte. Limited
05.2023 - Current
- Author topic-based content using DITA XML markup with the Oxygen XML editor and Tridion Docs content management system for a variety of Visa products (billing).
- Manage and maintain content for publishing to various end-user channels (single-sourcing).
- Served as a liaison between engineering teams and non-technical stakeholders, ensuring seamless communication throughout project lifecycles (impact analysis).
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
Team Lead
Besi Singapore Pte Ltd
04.2021 - 04.2023
- Worked with project managers to map out documentation strategies and schedules.
- Collaborated with Subject Matter Experts, stakeholders and with various teams to obtain in-depth understanding of the process and documentation requirements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Directed and supervised team of five engaged in creating and developing user specific technical manuals.
Technical Writer (Global)
Rockwell Automation Southeast Asia Pte Ltd
11.2019 - 04.2021
- Created conceptual, reference, and task-type technical content.
- Worked as part of technical communication / information development team to create publications such as technical datasheets, selection guide, release notes, product information, installation instructions, and user manual.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Technical Writer
Besi Singapore Pte Ltd
03.2016 - 10.2019
- Wrote and maintained technical documents such as: operating/maintenance manuals, retrofit kit instructions, software release notes and context information.
- Organized material to research and complete writing tasks
Education
Bachelor of Science - Electronics And Communication Engineering
University of San Carlos
06.1997 - 03.2002
Skills
Written communication
Interpersonal skills
Critical thinking/ Problem Solving
Planning and Coordination
Flexible and Adaptable
Teamwork and Collaboration
Leadership
Strong attention to detail with ability to proofread and edit well
Independent and requires minimal direct supervision
Project Management
Structured Authoring
DITA and XML Authoring
CMS management
Collaborative Writing
Software
Photoshop, Adobe Acrobat, Adobe Illustrator, DreamWeaver
Familiar with CREO, PLM applications
Familiar with Cloud based platform Electronic Document Management (Docman)
Familiar with jira tools for collaboration
Structured authoring using Oxygen XML editor
Content management and publishing using Tridion
Timeline
Technical Writer (Global)
Visa Worlwide Pte. Limited
05.2023 - Current
Team Lead
Besi Singapore Pte Ltd
04.2021 - 04.2023
Technical Writer (Global)
Rockwell Automation Southeast Asia Pte Ltd
11.2019 - 04.2021
Technical Writer
Besi Singapore Pte Ltd
03.2016 - 10.2019
Bachelor of Science - Electronics And Communication Engineering
University of San Carlos
06.1997 - 03.2002