Rejula Cheriyan
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
29
29
years of professional experience
Work History
Retail Sales Assistant
Sayon
04.2015 - Current
- Coached team on effective upselling and cross-selling methods.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Located merchandise across various stores to address customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
Dental Assistant
Simon Dental Care
01.2013 - 12.2014
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Tutor
Private Tutoring
01.1995 - 12.1996
- Monitored student progress and provided feedback and support.
- Conducted tutoring sessions at homes.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed methods to motivate and engage students in learning.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Education
Master of Arts - Economics
University of Calicut
Kerala, India04.1992
Bachelor of Arts - Economics
University of Calicut
Kerala, India 04.1990
Skills
- Payment Processing
- Brand Awareness
- Retail Merchandising
- Microsoft applications proficiency
- Customer Needs Assessment
- Staff Support
- Time Management
- Honest and Dependable
- Team player
- Team Supervision
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Retail Sales Assistant
Sayon
04.2015 - Current
Dental Assistant
Simon Dental Care
01.2013 - 12.2014
Tutor
Private Tutoring
01.1995 - 12.1996
Master of Arts - Economics
University of Calicut
Bachelor of Arts - Economics
University of Calicut
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