Reji Joseph
Summary
- Experienced in Maritime Crew Resource Management and training, with over 20 years of experience in Maritime sector.
- Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Reliable employee.
- Offering excellent communication and good judgment. Enthusiastic employee, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Clear understanding of tasks and training.
- Motivated to learn, grow and excel in the industry. Hardworking and passionate job seeker with strong organizational skills.
- Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Marine HR Manager
Wallem Group
05.2017 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Director / Consultant
Orchid Marine Consultancy Services
05.2015 - 04.2017
- Trained, coached and mentored staff to support smooth adoption of enhanced crewing program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Improved productivity while reducing staffing and operational costs by [Number]%.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Investigated and resolved departmental non-conformances.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Helped build and review master service agreements for work eligibility.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Spearheaded department training for appraisals of new components.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Head of Marine HR
Berge Bulk Maritime Pte Ltd
01.2015 - 04.2015
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Head of Crewing Operations
Thome Ship Management Pte Ltd
01.2010 - 12.2013
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Team Leader (HR Sea) / Project Manager
AET Shipmanagement (S) Pte Ltd
09.2006 - 11.2009
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Improved productivity while reducing staffing and operational costs by [Number]%.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Investigated and resolved departmental non-conformances.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Helped build and review master service agreements for work eligibility.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Spearheaded department training for appraisals of new components.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Manager – Fleet Personnel
BW Shipping Managers
02.2001 - 08.2006
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Deputy Head of Fleet Personnel
Univan Ship Management Ltd
01.1995 - 12.2000
- Define and drive the overall long-term business strategy for an effective Crew Management and Training
- Support a balanced relationship with key stakeholders including the fleet management teams and seafarers, focusing primarily on customer satisfaction
- Responsible for all Crewing functions, maintain recruitment standards and cross functional coordination, develop Marine HR strategy and processes
- Ensure that the vessels are manned with qualified seafarers, complying with statutory and oil major matrix requirement, STCW and MLC regulations
- Efficiently and effectively manage the engagement, scheduling and deployment of seafarers
- Inspire seafarers through active participation and value-based trainings, manage and enhance the talent development of Seafarers including Cadets
- Review and follow-up on appraisal/evaluation process
- Improve retention rate and rotation planning
- Ensure that the seafarers adhere to company policies, guidelines and quality management system, focusing on work health and safety
- Prepare and monitor crewing budget for the fleet in consultation with the finance team, efficiently manage the crewing expenses and achieve cost optimization
- Motivate the team, through coaching and guidance to achieve organizational goals as well as enhance the competency and capability
- Coordinate / negotiate with maritime unions related to Collective Bargaining Agreement (CBA), wages, compensation and benefits for seafarers
- Participate in external / third party audits with Class, Flag State and Oil majors
- Conduct Business intelligence and analysis
- Participate in benchmarking studies aimed at continuous improvement
- Keeping the management abreast on recruitment activities and strategy, based on existing and expected growth
- Compile data to achieve the agreed goals and objectives
- Set up manning teams and facilitate recruitment drives, based on present and future manning requirements / forecast
- Co-ordinate with affiliate offices and manning agents in Asia Pacific (including Indian sub-continent / China) and Europe region for all crewing matters
- Provide guidance to the manning agent to deliver as per recruitment requirements and adhere to company standards
- Conduct audits of affiliate offices and manning partners at regular intervals, improve on the terms and conditions/contracts for the supply of seafarers in accordance with all the regulatory requirements and MLC.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Skills
- HR policy implementation
- Specialized HR projects
- Seafarer relation
- Managerial skills
- HR understanding
Accomplishments
- Advisory Committee Member – Seafarer’s Provident Fund (SMOU Singapore)
- As a consultant – the project for review of Marine HR Manual was carried out for Wallem Group in 1st quarter of 2017.
- As a consultant – the project for starting a crewing office in Mumbai and recruitment of entire team was completed for Transnav Ship Management Pte Ltd in 2nd quarter of 2016. This also included implementation of department procedures as well as developing crewing strategy and joint venture with seafarer’s training centre.
- Instrumental in achieving 100% oil-major matrix compliance for officers at Thome.
- Managed the Crewing Software Implementation and onboard “go-live” project with AET.
- Processes implemented for effective planning and monitoring of seafarers’ placement / development at BW Shipping Managers.
- Streamlined seafarer's travel process and achieved crewing efficiency at BW Shipping Managers.
Certification
Certified Human Element Trainer
Certificates - Company Safety Officer and Ship Security Officer by STET Singapore
Certificate of attendance – “ISM Internal Auditor Course” by Lloyd’s Register Asia
Certificate of attendance - ISO 14001:2004 Awareness Course by Lloyd’s Register Quality Assurance
Certificate of attendance - “Understanding Yourself and Others” by British Council Singapore
“Crest“ Certificate - Self-Managing for Knowledge Economy by British Council Singapore
Certificate in Leadership Development
Affiliations
Advisory Committee Member – Seafarer’s Provident Fund (SMOU Singapore)
As a consultant – the project for review of Marine HR Manual was carried out for Wallem Group in 1st quarter of 2017.
Languages
English
Advanced (C1)
Timeline
Marine HR Manager
Wallem Group
05.2017 - Current
Director / Consultant
Orchid Marine Consultancy Services
05.2015 - 04.2017
Head of Marine HR
Berge Bulk Maritime Pte Ltd
01.2015 - 04.2015
Head of Crewing Operations
Thome Ship Management Pte Ltd
01.2010 - 12.2013
Team Leader (HR Sea) / Project Manager
AET Shipmanagement (S) Pte Ltd
09.2006 - 11.2009
Manager – Fleet Personnel
BW Shipping Managers
02.2001 - 08.2006
Deputy Head of Fleet Personnel
Univan Ship Management Ltd
01.1995 - 12.2000