REI WONG

As a Customer Service Officer, I handle both walk-in and existing customers by providing a welcoming and helpful experience. I assist customers with check-in procedures, understand their needs and requests, and ensure they are directed to the correct therapist or service. I attend to incoming phone enquiries and make outbound cold calls when required. I am responsible for arranging treatment rooms based on therapist schedules and confirming daily appointments. I also introduce and explain service packages, process payments, and prepare invoices. Additionally, I maintain clear and simple notes for next-day appointments to ensure smooth operations.

• In my employment with north east medical pte Itd as a clinic assistant. i served walk in patient, register, handling payment and dispensing medication to them. i leave the company due to finding out my pregnancy and i was in much discomfort n stress due to my pregnancy.

• In my employment with l.ashed as a nail / lash technician, i was tasked to attend appointment customer and also handling payment and appointment booking. last but not least also do lash and nails, also handle the hygiene of the shop.

As an Assistant Loan Officer at Sumo Credits Pte Ltd, I handled customers' inquiries in relation to their loans.

For customers who has difficulties in repayment, I discussed and offered them manageable repayment plans, Apart from that, I also made calls to customers to remind them on the their repayment before the due dates. I have worked well with my colleagues, and it is here that I learned to communicate well with difficult customers and exercise my digression to make sound judgment when they are having difficulties to make repayments.

In my employment with Shakura Pigmentation Pte Ltd as a Customer Service Assistant, I served walk-ins customer with appointment bookings, preparing invoices, processing payments as well as data entry such as customers' treatment received etc.

Besides attending to walk-in customers, I also attended to customers who called in with inquiries.

• In my employment with Bottom Slim Pte Ltd as a Customer Service Consultant, I served walk-ins customer with appointment bookings, preparing invoices, processing payments as well as data entry such as customers' treatment received etc. Besides attending to walk-in customers, I also attended to customers who called in with inquiries. i have also been tasked to conduct inventory checks on stock.