Rei-Shelumiel Sioson
Singapore
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
The Supermarket Company Pte Ltd
02.2024 - 11.2024
- Review and analyze business performance and develop action plans to improve results and profitability
- Managed suppliers, procurement and inventory
- Managed and audit food, retail, equipment, bar and service wares inventory levels at each location
- Managed and oversee all projects and events to ensure they are well executed, organized and meet business objectives
- Manage and oversee that all daily, weekly, monthly reports are completed in a timely and accurate manner
- Conduct recruitment, training, appraisals, rewarding and disciplining employees when necessary
- Manage & oversee staff roster, leave applications, overtime.
- Collaborate with marketing and culinary teams for promotions and events
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborate with team leaders to deliver consistency and great hospitality
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Ensure all restaurants meet the highest standards of delivering quality food and beverage items to our customers through a sustainable management of perishables and non-perishables
- Ensure compliance with all local laws & regulations and that our Company meets the highest standards of health, safety and the well-being of our staff and customers
- Review with management to determine short term and long term goals; make suggestions with company policies
- Ensure that communication among all stakeholders and management is ongoing and consistent to maintain an environment of trust, positivity and continuous improvement
- Be a brand ambassador for the Company to promote a people-first company culture that encourages excellent performance and high team morale
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented quality control systems to boost overall product consistency and reliability.
Outlet Manager
Wild Honey PL
06.2023 - 02.2024
- Ensure to meet the monthly/yearly Sales Target set by the Company
- Responsible for the shift operations at the front of the house
- Identify issues or problems and report and discuss with Director for solutions
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Schedule service staff roster and deployment
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Ensure that Labour cost is under control and meet the budget monthly
- Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
- Ensure inventory system is properly recorded, updated and stock take of inventory is properly accounted and prices updated in the system
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Ensure high standards of sanitation and cleanliness are maintained throughout the dining area at all times
- Maintain a high standard of personal hygiene of service team, inspect uniform and grooming during shift
- Establish and maintain regular cleaning and maintenance schedule for dining areas and equipment and ensuring that SOP is being followed
- Interview, select, and shortlist potential service candidates
- Evaluate service staff performance, disciplines, and terminates as when necessary
- Recommend salary increment, job transfer, or promotion for staff twice a year
- Conduct weekly meeting with the team and give feedback on their performances
- Create a sound and strong relationship with all the staff and help develop their maximum potential
- Resolve any customer complaints by taking prompt and appropriate actions to ensure customer satisfaction is maintained
- Monitoring, evaluating, and auditing food and beverage and service offerings with guests to get feedback and build relationships with them
- Working knowledge of various computer software programs
Operations Manager
Auro Chocolate Cafe Inc
09.2021 - 05.2023
- Lead and set-up all the pre-opening needs for all of the new outlets of the Company
- Hire, train and manage, supervise, develop, discipline and counsel all food and beverage management team members according to company policies and procedures
- Review and evaluate the degree of customer satisfaction to recommend operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes
- Oversees the function of all Food and Beverage team members, facilities, sales and costs to ensure maximum profit is achieved
- Coordinates with the Chef for the preparation, presentation and service of Food and Beverage products to ensure highest quality at all times
- Conducts daily pre-shift meetings with all staff
- Maintains a consistent focus on hygiene and cleanliness of all employees and areas in compliance with HACCP standards in coordination with Auro Quality team
- Keeps aware of trends, systems, practices and equipment in F&B preparation and service in the hotel and restaurant field
- Monitor, analyze, and control all labor and inventory costs
- This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved
- Coordinate with Sales and Marketing on the promotion of the cafe and future events and promotions
- Operate in a safe and environmentally friendly way to protect guests' and colleagues' health and safety, as well as protect and conserve the environment
- Involve in creating and R&D of the menu
- Responsible of creating the SOPs in front of the house
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Service Quality Manager(Restaurant Manager)
Wild Honey PL
03.2015 - 03.2021
- Won the Best Breakfast 2021 - Expat Living Choice Reader's Awards 2021
- Won the Best Weekend Brunch 2021 - Expat Living Choice Reader's Awards 2021
- Won the Cafe of the Year 2020- Chope Diners' Choice 2020
- Travelers Choice Award - Tripadvisor 2020
- Pioneering Team for the opening of Wild Honey at South Beach outlet 2019
- Ensure to meet the monthly/yearly Sales Target set by the Company
- Responsible for the shift operations at the front of the house
- Identify issues or problems and report and discuss with Director for solutions
- Schedule service staff roster and deployment
- Ensure inventory system is properly recorded, updated and stock take of inventory is properly accounted and prices updated in the system
- Ensure high standards of sanitation and cleanliness are maintained throughout the dining area at all times
- Maintain a high standard of personal hygiene of service team, inspect uniform and grooming during shift
- Establish and maintain regular cleaning and maintenance schedule for dining areas and equipment and ensuring that SOP is being followed
- Interview, select, and shortlist potential service candidates
- Evaluate service staff performance, disciplines, and terminates as when necessary
- Recommend salary increment, job transfer, or promotion for staff twice a year
- Conduct weekly meeting with the team and give feedback on their performances
- Create a sound and strong relationship with all the staff and help develop their maximum potential
- Resolve any customer complaints by taking prompt and appropriate actions to ensure customer satisfaction is maintained
- Monitoring, evaluating, and auditing food and beverage and service offerings with guests to get feedback and build relationships with them
- Working knowledge of various computer software programs
Service Quality Supervisor(Restaurant Supervisor)
Wild Honey PL
01.2011 - 03.2015
- Overseeing of floor staff including motivating, training, and coaching them
- Job rotation in Bar, Floor, Kitchen, and Admin to have a better familiarization of overall Wild Honey's operations
- Assist Service Quality Manager or any Superior to ensure smooth operations during their absence
- Responsible for scheduling weekly and delegating sufficient staff for the day
- Assisting the Service Quality Manager in handling any complaints in the Restaurant
Service Attendant
Sofitel Philippine Plaza Hotel
05.2010 - 08.2011
- To assist in day to day operations, where duties to be delegated by the Supervisor on Duty
Student Attachment - Trainee
Harry's Holland V Pte Ltd
10.2009 - 04.2010
Education
Bachelor of Science - Tourism Management
Lyceum of The Philippines University(Manila)
Philippines03-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Customer relationship management
- MS office
- Inventory control
- Workflow optimization
- Schedule management
- Customer relationship management (CRM)
- Logistics management
Timeline
Operations Manager
The Supermarket Company Pte Ltd
02.2024 - 11.2024
Outlet Manager
Wild Honey PL
06.2023 - 02.2024
Operations Manager
Auro Chocolate Cafe Inc
09.2021 - 05.2023
Service Quality Manager(Restaurant Manager)
Wild Honey PL
03.2015 - 03.2021
Service Quality Supervisor(Restaurant Supervisor)
Wild Honey PL
01.2011 - 03.2015
Service Attendant
Sofitel Philippine Plaza Hotel
05.2010 - 08.2011
Student Attachment - Trainee
Harry's Holland V Pte Ltd
10.2009 - 04.2010
Bachelor of Science - Tourism Management
Lyceum of The Philippines University(Manila)
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