Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Regine T

Regine T

Singapore

Summary

A dedicated and seasoned professional with over a decade of hands-on experience in the Food and Beverage (F&B) industry, since 2010. Eager to transition into new roles that allow me to elevate my extensive floor experience to a more impactful level.

Seeking a challenging position where my in-depth knowledge of F&B operations, commitment to exceptional customer service, and proven ability to lead and train teams. Excited to embrace fresh challenges, drive operational excellence, and exceed customer expectations in a dynamic and growth-oriented environment.

Overview

14
14
years of professional experience

Work History

Assistant Restaurant Manager

A&W Restaurants
03.2019 - Current
  • Assist RGM and management team in managing a monthly average revenue of $300k.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Streamlined the ordering process for increased efficiency, leading to improved customer service.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
  • Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

2nd Assistant Manager

McDonald's
01.2010 - 02.2019
  • Support the Restaurant General Manager (RGM) and the management team in overseeing the operations of restaurants with a monthly average revenue of $400,000
  • Assist in overseeing daily restaurant operations, ensuring compliance with McDonald's standards and procedures
  • Help manage inventory, order supplies, and maintain equipment to meet operational needs
  • Collaborate with the management team to uphold quality, service, and cleanliness standards
  • Supervise and motivate crew members, ensuring efficient workflow and adherence to McDonald's policies
  • Assist in training new employees and conducting regular performance assessments
  • Foster a positive work environment that encourages teamwork and a strong customer service focus
  • Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive dining experience
  • Train staff on customer service protocols and uphold McDonald's commitment to customer satisfaction
  • Assist in managing financial aspects, including cash handling, budget adherence, and cost-control measures
  • Contribute to revenue generation through upselling strategies and suggestive selling techniques
  • Ensure compliance with McDonald's policies and procedures and local health and safety regulations
  • Uphold cleanliness and hygiene standards throughout the restaurant
  • Support the ongoing training and development of the team, ensuring that employees are well-versed in McDonald's operational and safety standards.
  • Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
  • Streamlined store operations by creating efficient staff schedules, reducing labor costs without compromising service quality.

Education

Advance Shift Management Course -

Singapore
Singapore
2017

Shift Management Excellence Course -

Singapore
2016

Certified Service Professional (WSQ) -

Singapore
2015

Certificate in Business Administration -

PSB Academy
Singapore
2015

Skills

  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Social Media
  • Inventory Control
  • Food and Beverage Knowledge
  • Budget Administration
  • Food Safety Compliance
  • Shift Management
  • Opening and Closing Procedures
  • Customer Assistance
  • Performance Evaluations

Hobbies

Fashion, Trends, Food

Timeline

Assistant Restaurant Manager

A&W Restaurants
03.2019 - Current

2nd Assistant Manager

McDonald's
01.2010 - 02.2019

Advance Shift Management Course -

Singapore

Shift Management Excellence Course -

Singapore

Certified Service Professional (WSQ) -

Singapore

Certificate in Business Administration -

PSB Academy

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Regine T