Regina Koh
Summary
Customer-oriented individual with excellent interpersonal and communication skills. Focused Restaurant General Manager, successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude. Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Results-oriented, highly effective at areas of planning and budgeting. Awarded Outstanding Restaurant General Manager in year of 2011, 2016 & 2017. Excellent rated in yearly performance reviews.
Overview
27
27
years of professional experience
Work History
Restaurant General Manager
MCDONALD'S RESTAURANTS PTE LTD
02.2007 - Current
- Work in the International Fast Food Chain, McDonald's since year 1992 staring from a part time crew and rose thru the ranks to Restaurant General Manager in year 2007
- Recruits, leads and develops people to execute outstanding Quality, Service, Cleanliness and Value
- Build Sales and control costs to deliver optimum business results for areas of accountability
- Consistently provided professional, friendly and engaging service to both internal & external customers
- Developed unique events and special promotions to drive sales
- Set performance expectations and provided honest feedback
- Opened new outlet, GBTB, which allows me to involve in sales budgeting, hiring, ordering of food and paper products, setting up systems like payroll, inventory, training, recruitment of new members and training
- Consistently look into P&L for opportunities to improve on PAC
- To do business plan with Business Consultant to improve and optimize Business Growth.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Branch Manager
L Central
01.2015 - 07.2015
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Plan roaster for teachers quarterly .
- Purchase teaching materials and update materials inventory .
- Plan and schedule additional class slots to maximise the usage of room for new register students .
- Follow up closely on individual students learning capabilities and arrange meetings with the teacher and parents .
- Upkeep the centre cleanliness and uphold the image
- Call parents and reschedule classes when the teacher is on medical leave
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
Sales Coordinator
KIM TAT SENG GROUP OF COMPANIES
01.1999 - 06.2000
- Compiled client profiles and entered information into the operating system
- Import and export goods in bulk and resold to same traders
- Sold building material products to individuals and affinity groups within assigned territory
- Researched and customized service proposals for clients
- Communicated regularly with sales executives for daily support and strategic planning
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Sales Executive
E JIA TRADING PTE LTD
09.1996 - 12.1998
- Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties
- Built strong client relationships ( Both Walk in end users & on going contractors ) to provide high value-adding services
- Listened attentively to client feedback and worked with related team to improve on logistics delivery and sourcing for other alternatives
- Planning for delivery routes and schedules
- Opened the 2nd, 3rd & 4th branch successfully with the other 2 team member.
Education
Diploma in Hospitality -
University of Ballarat
Certificate in Business Mgtment -
Nanyang Polytechnic
01.1999
Skills
- Customer Engagement
- Business Management
- Inventory Management
- Staff Scheduling
- Schedule Coordination
- Time Management
- Decision Making
- Event Planning
- Customer Service
- Staff Training
- Delegation Skills
- Inventory Control
- Employee Retention
- Effective Communication
- Hiring Decisions
- Recruitment
Timeline
Branch Manager
L Central
01.2015 - 07.2015
Restaurant General Manager
MCDONALD'S RESTAURANTS PTE LTD
02.2007 - Current
Sales Coordinator
KIM TAT SENG GROUP OF COMPANIES
01.1999 - 06.2000
Sales Executive
E JIA TRADING PTE LTD
09.1996 - 12.1998
Diploma in Hospitality -
University of Ballarat
Certificate in Business Mgtment -
Nanyang Polytechnic
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