Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Hobbies and Interests
Reading Information, Cooking, Attending Personal Development Courses, Travelling, Photography
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Regina Fonseka

Regina Fonseka

Singapore

Summary

Dependable Workplace Business Support /Facilities Assistant with strong background, working with multidisciplinary teams to optimize smooth site maintenance and operational efficiency. Supports high standards of maintenance, security and customer service. Diligent and resourceful in solutions development, assisting in repairs and process improvements. Posses strong communication skills, a friendly and welcoming demeanor, excellent organization abilities with multitasking capabilities and maintaining confidentiality while being a team player.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Workplace/Business Support/Facilities Assistant

Amazon Asia Pacific Holdings Pte Ltd
04.2017 - Current
  • Front desk management, customer support and visitor registration for visitors for meetings, workshops, VIP conferences, All Hands meetings, Town Halls, GOVs (govt. unnanounced visits and ministerial visits.
  • Coordinate with business units to ensure smooth office operations and staff needs are met.
  • Oversee meeting/training room bookings, calendar invites, and assist with technical setup (AV/VC facilities).
  • Handle administrative tasks such as filing, courier and mail services, business card management, PTWs and liaising with building management on several matters such as aircon/repairs etc.
  • Organize and assisting of events, including setup from start to end, caterers' set-up and event logistics Assisting with bookings of event management from start to finish, caterers’ set-up arrangement, food deliveries etc., as well as assisting with IT set-ups like projector and screen, AV/VC facilities etc.
  • Maintain visitor logs, track reports and quip files and ensure a high level of service.
  • Liaison with internal and external customers/visitors and walk-ins and taking care of office management.
  • Attending to vendors and contractors onsite to ensure they perform to the required standards (liaising of vendors' work and liaising/co-ordinating site works and documentation. Fostered strong relationships with external partners - contractors or suppliers, paving the way for successful collaborations.
  • Assisting with candidates’ interviews using chime/slack and handling IT related equipment
  • Answering more than 40 over telephone calls per day
  • Daily upkeep and issuance of visitor and staff badges/activation
  • Handling trouble tickets and resolving them Organizing pantry supplies, fruit deliveries etc.
  • Liasing with pantry staff and monitor inventory levels of pantry supplies and kitchen essentials such as beverages, drinks, snacks, utensils. Maintain inventory system to track usage and manage supplies efficiently.
  • Assisting with ops activities and maintain inventory records, maintenance schedules , inspection reports and vendor contracts
  • Tracking and issuance of locker and cabinet allocation
  • Maintain records of space allocation and usage
  • Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

Service Experience Ambassador

The Singapore Exchange (SGX)
04.2014 - 04.2017
  • Meeting, registering and welcoming guests to the Exchange including diplomats, VIPs and overseas delegates, studio personalities and interviewees.
  • Close communication and assistance to C-suite employees and employees alike
  • Managed event registration, meeting room bookings and catering arrangements.
  • Assisted with board meetings, assisting Board of Directors and IPO events, ensuring seamless coordination.
  • Responded to customer feedback and inquiries while managing couriers and mails.
  • Handling more than 30 over customer feedback, complaints, CDP enquiries as well as mails and courier service on any given day

Public Relations & Guest Services (Suites)

Formula One Grand Prix (Ad Hoc)
01.2008 - 01.2014
  • Public Relations services, welcoming and assisting VIPs, celebrities, and guests to private suites during Singapore Grand Prix. Handling people from all walks of life
  • Worked closely with F&B staff to ensure service excellence at high-profile events
  • Some F & B services rendered for assistance
  • Ensuring guests receive service excellence Attending to guests' queries, complaints and feedback

Principal Consultant/Trainer

Freelance Trainer (Schools / Corporate)
01.2006 - 01.2014
  • Conducting training and facilitation of classroom workshops, trainings and presentations for associations, companies, organizations (local and overseas), schools and other institutions and private lessons. Travelled Travelled overseas for training
  • Delivered English language instruction to adult learners.
  • Had my own training company in 2000 (4U2XL)

Real Estate Senior Associate/Manager

Bliss Homes & ERA
2001 - 2012
  • Real estate consultant, handling expatriate rentals and sales of private apartments and landed properties as well as local rentals and sales
  • Boosted employee engagement by facilitating regular team meetings that fostered open communication and collaboration among colleagues.
  • Offered hands-on assistance to buyers and sellers, new customers, assessing needs and maintaining current knowledge of consumer preferences and products
  • Mentored junior associates in best practices for project management, client relations, and professional development.

Project Coordinator/Administrator

PM Piping (S) Pte Ltd
11.2003 - 08.2006
  • Provided administrative support and telemarketing for sales leads.
  • Prepared proposals and tender documents, liaised with clients, and supported project management.
  • Assisting in administrative and clerical duties
  • Preparing proposals and tender documents
  • Meeting prospective clients and follow up on reports to Head Office (Germany)

Office Manager

Yasaro Enterprises
02.1999 - 10.2003
  • Handled office from scratch - Rental and engaged in minor renovations, organized the furniture, computers, etc to start the office functioning.
  • Managed day-to-day office operations, administrative duties and Director's overseas itinerary/travel arrangements and calendar bookings and travel/visa arrangements as well as hotel bookings
  • Prospecting, marketing and developing sales for the company
  • Handling administrative and clerical duties
  • Corresponding with local and overseas customers on sales requests and enquiries
  • Taking care of day to day office operations. Handling administrative matters and overall handling of the office
  • Running personal/office errands
  • Preparing proposals and presentation materials

Personal Assistant/Administrator

Lloyd Asia Agencies (S) Pte Ltd
08.1994 - 12.1998
  • Managed scheduling, travel arrangements, calendar, bookkeeping, and administrative tasks for the Managing Director.
  • Assisted in sales and marketing visits to clients and handled documentation for shipping and logistics. Office management as well as administrative duties.
  • Handling telephone calls, administrative and clerical duties
  • Schedule meetings, appointments and making travel, flight, visa, banking and hotel arrangements and calendar bookings for Managing Director and management
  • Running personal errands and preparing proposals and presentation materials. Scheduling appointments and arranging transportation
  • Sales and marketing visits to shipping lines, customers, shippers as well as doing bookings and documentation
  • Liaising with local and overseas clients, agents, freight forwarders, shipping lines, staff and external vendors.
  • Handled incoming mails, payments, office rentals and maintenance, CPF contributions, salaries, bills and invoices, in charge of office matters
  • Maintained confidentiality and discretion whilst handling sensitive information relevant to company operations
  • Running personal & office errands, scheduling appoints and arranging of transport


Education

International Teaching and Training Diploma -

City and Guilds

GCE 'O' Levels - undefined

Changkat Changi Secondary School

High School Diploma -

CHIJ (Convent of Our Lady of Good Counsel
Cooling Close Convent
01.1977

Skills

  • Strong service excellence
  • Customer relationship management
  • Event organizing and coordination of social and professional MICE events
  • Corporate and school training delivery
  • Sales management experience
  • Strategic and effective communication
  • Seminar and conference organizing and facilitation
  • Voice over talent and emceeing
  • Excellent interpersonal skills and high level of integrity and discretion
  • Skilled with negotiation, has initiative, reliable, open minded and motivated
  • Certificate of Customer Service Excellence (Formula 1)
  • Chairperson of Bedok Green Secondary School Parent Support Group (2007 - 2010)

Certification

  • Certificate of Customer Service Excellence (Formula 1)
  • City & Guilds – Training & Facilitation

Language

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Bahasa Indonesia
Bilingual or Proficient (C2)
Sinhalese
Elementary (A2)

Timeline

Workplace/Business Support/Facilities Assistant

Amazon Asia Pacific Holdings Pte Ltd
04.2017 - Current

Service Experience Ambassador

The Singapore Exchange (SGX)
04.2014 - 04.2017

Public Relations & Guest Services (Suites)

Formula One Grand Prix (Ad Hoc)
01.2008 - 01.2014

Principal Consultant/Trainer

Freelance Trainer (Schools / Corporate)
01.2006 - 01.2014

Project Coordinator/Administrator

PM Piping (S) Pte Ltd
11.2003 - 08.2006

Office Manager

Yasaro Enterprises
02.1999 - 10.2003

Personal Assistant/Administrator

Lloyd Asia Agencies (S) Pte Ltd
08.1994 - 12.1998

GCE 'O' Levels - undefined

Changkat Changi Secondary School

Real Estate Senior Associate/Manager

Bliss Homes & ERA
2001 - 2012

International Teaching and Training Diploma -

City and Guilds

High School Diploma -

CHIJ (Convent of Our Lady of Good Counsel

Hobbies and Interests

Cooking, baking, entertaining, organizing Events, travelling, reading on non-fiction and real events, reading up on history, photography

Reading Information, Cooking, Attending Personal Development Courses, Travelling, Photography

I fancy reading up on lots of information on health, workouts, travelling, news, recipes, technology etc and my love for travelling is so big that I truly hope to visit more countries in the coming years.  A keen learner and love speaking to people from different cultures and backgrounds. Health and fitness a big part of my life too as well as healthy eating.

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Regina Fonseka