Chua Miao Wei - Regina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Executive, Customer Service
AMOS International (S) Pte. Ltd.
10.2021 - Current
- • Respond to RFQs from customers, promptly assessing their requirements and generating accurate quotations within tight deadlines.
- • Facilitate effective communication between customers and suppliers to ensure alignment with customer specifications.
- • Negotiate with suppliers to secure favorable pricing terms and alternatively source directly from agents to guarantee competitive pricing, thereby optimizing cost efficiency and enhancing profitability.
- • Liaise with Procurement, Warehouse, and Operations departments to oversee the accurate processing of orders and timely delivery, ensuring alignment with vessel's ETA.
- • Follow up on customer complaints, propose effective corrective actions, and implement preventative measures to mitigate future occurrences.
- • Understanding customer expectations, fostering open communication channels, and nurturing strong relationships with clients to ensure their needs are met effectively and maintain high levels of customer satisfaction.
- • Customer handling: CMA CGM Group, key client ranked among the company's top 10 customers.
Key Account Officer
Francois Marine Service Pte Ltd
01.2014 - 10.2021
- Managed RFQs and orders from key clients, including Shell Tankers, Nakilat Agency, and Brunei Gas Carriers.
Education
Bachelor's Degree - Economics & Administration
University of Malaya
Malaysia08.2009
Skills
- Computer Skills/ Microsoft Office
- Written Communication
- Customer Service
- Negotiation
- Scheduling and Coordinating
- Teamwork and Collaboration
- Issue and Complaint Resolution
Languages
English
Chinese (Mandarin)
Malay
Timeline
Senior Executive, Customer Service
AMOS International (S) Pte. Ltd.
10.2021 - Current
Key Account Officer
Francois Marine Service Pte Ltd
01.2014 - 10.2021
Bachelor's Degree - Economics & Administration
University of Malaya
Similar Profiles
Lim Xin YiLim Xin Yi
Operation Senior Executive at AMOS International (S) Pte LtdOperation Senior Executive at AMOS International (S) Pte Ltd
Eric HaakEric Haak
DevOps/Program Specialist at SDevOps/Program Specialist at S
Alourdes ValmyrAlourdes Valmyr
RN Floor Nurse at SRN Floor Nurse at S