Regalado Gatongay
Network Engineer / Manager
Singapore
Summary
Experienced professional with a strong background in IT infrastructure, network and cloud architecture, cybersecurity, and project management. Seeks an opportunity to leverage skills and contribute valuable knowledge in a dynamic environment. Committed to enhancing organizational success through the application of expertise in these areas.
Overview
15
15
years of professional experience
8
8
Certifications
Work History
IT Security Engineer / Cloud Engineer
Land Transport Authority (through Savant Infotech Pte. Ltd.)
01.2022 - Current
- Provide IT Security expertise for projects involving solutions and cloud architecture
- Architecture Design, Testing and Implementation of Cloud Solutions
- Migration of existing Data Centre hosted applications to AWS Cloud
- Ensures the delivery of projects is compliant with relevant policies and follows security best practices to meet Government-defined Cybersecurity standards
- Ensures Project Security Requirements are met and are implemented based on the IT Security Design, IT Security Risk Assessment, Vulnerability Assessments, Penetration Tests and Security Incident Management Plan
- Identifies and closes any Security and Compliance gaps
Network Engineer / Project and O&M Manager
Land Transport Authority (through Savant Infotech Pte. Ltd.)
04.2016 - Current
- Network Infrastructure planning, design, implementation and project management for WIFI and Small Cell sensor deployment at Transport Nodes
- Provide IT infrastructure expertise for projects involving solution architecting, system verifications and performance testing of real-time complex event processing systems
- Design and testing of IoT sensor interfaces for consumption of big data platforms
- Ensures Service Level Agreement is met to ensure data quality and quantity meets requirements to deliver business KPIs
- Supports project lifecycle from implementation to operations & maintenance and ensures infrastructure is designed, tested and maintained to support the required business needs
- Assesses the operational impact of all system modifications on the functionality, performance and security of the systems
- Managers a team with over 10 members comprised of Network Engineers, System Engineers, Security Engineers and Data Scientists
IT/Network Support Engineer
Singtel (through Randstad Singapore)
08.2015 - 04.2016
- Responsible for the installation and maintenance of broadband services
- (Singtel Services)
- Hands on experience in configuring Aztech, Netgear, and Cisco Routers / WI-FI with DHCP and etc
- Provide technical support for sales representatives, clients and business partners
- Deliver technical- and sales-oriented solutions to clients and business partners
- Educate and persuade clients and business partners regarding the technical merits of solutions
- Plan and implement of Optical Fibre, ADSL, LAN, WAN, Telephony and Wi-Fi network in customer’s premises
- Setup and configures equipment for broadband triple play services
- (Internet, TV and Phone)
- Carry out configuration on routers and switches
- Own end-to-end service delivery to ensure first-time right installation and restoration work and meet service delivery standards
Network Support Engineer
TPG Philippines
10.2013 - 04.2015
- Second Level Network Support
- Monitors network performance, proactive and reactive, to determine whether adjustments needs to be made
- Troubleshoots network routers, switches, security devices and site-to-site VPN
- Responsible for identifying and resolving issues via phone, email, remote access, network monitoring tools, ticketing system and hands-on in a timely manner
- Supports and troubleshoots multiple WAN connection types (ADSL, Fiber, Ethernet, etc.) Also handles Wireless, VOIP, PSTN, PABX and other Voice and Data Network Services
- Supports and troubleshoots multi-vendor networking devices which includes Cisco, One Access, Juniper, Alcatel, Huawei, etc
- Experience in verifying IP routes in relation to end-to-end connectivity
- Troubleshoots Customer’s Edge and Provider’s Edge Routers
- Provides Support for issues escalated from different departments and coordinates with other NOCs, field engineers, technicians or any third party Vendors as required
- Quickly responds to network outages
- Participates in on-call responsibilities in support of a 24x7 production environment
- Experience in network monitoring tools such as SNMP
- Provides regular reporting and maintains contact w/ Network Clients or any relevant parties for full resolution
- Well experienced in using Sales Force and Unified Desktop as the ticketing platform used to record and resolve faults according to the SLA
- Start-to-finish ownership of Customer’s Trouble Tickets
IT Helpdesk
Acquire Asia Pacific
03.2012 - 08.2013
- Provides Level 1 IT and Network Support for a VOIP Service Provider via phone, chat, email, screen sharing and the ticketing platform
- Setup, Configuration and Troubleshooting of provided hardware, software and applications
- Performs upgrades and installs updates
- Experience in Cisco Call Manager, Avaya, Polycom and other IP Phones
- Basic setup and configuration of Business VOIP System; Company’s IVR, Call Queues, Extensions, Greetings, Number porting, Call forwarding, Caller ID, Voicemail, etc
- Handles and resolves customer’s inquiries, complaints, and other concerns utilizing all resources given to Tier1 Representatives with the objective of resolving the customer’s concern
- Process upgrades and requests for additional services
Technical Support / Desktop Support
SPi Global (ePLDT)
07.2010 - 01.2012
- Tier2 support for an Internet and TV Service Provider based on the United States
- Handles escalations from Tier1 Representatives
- Setup and configuration of Broadband Internet and IPTV services
- Product troubleshooting & resolve technical concerns related features, applications & services
- Manages laptops, desktops and printers for corporate customers
- Walks customers through step-by-step process for troubleshooting hardware issues
- Schedules technician visits and processes necessary parts replacements and upgrades
- Answers product queries and handles customer’s complaints
- Handles up selling of customer’s current services
- Handles training for Tier 1 Technical Representatives
Education
B.S. - Electronics and Communications Engineering
Adamson University
06.2003 - 10 2008
Skills
- Have 10 years Professional experience as Network Engineer supporting large scale, enterprise-wide networking environment
- Well verse in IT Infrastructure planning, design, implementation and management
- Good knowledge in Data Security, Cloud and Cybersecurity Management
Security information and event management
Certification
GCC Certified - Foundation, 05/01/23
Timeline
IT Security Engineer / Cloud Engineer
Land Transport Authority (through Savant Infotech Pte. Ltd.)
01.2022 - Current
Network Engineer / Project and O&M Manager
Land Transport Authority (through Savant Infotech Pte. Ltd.)
04.2016 - Current
IT/Network Support Engineer
Singtel (through Randstad Singapore)
08.2015 - 04.2016
Network Support Engineer
TPG Philippines
10.2013 - 04.2015
IT Helpdesk
Acquire Asia Pacific
03.2012 - 08.2013
Technical Support / Desktop Support
SPi Global (ePLDT)
07.2010 - 01.2012
B.S. - Electronics and Communications Engineering
Adamson University
06.2003 - 10 2008
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