Reeve Low
.
Summary
Personable, empathetic with active listening skills and independent. Committed to continuous self-improvement and the pursuit of new knowledge and skills to contribute success to the team.
Overview
5
5
years of professional experience
Work History
Temp Administration
CPF (Central Provident Fund)
06.2023 - Current
- Performing data entry and various types of pre-processing verification on customer's instructions via form and email with high accuracy.
- Responded to employee and customer CPF inquiries, addressing common questions regarding contributions, withdrawals, eligibility, and account balances.
- Assisted employees with CPF-related inquiries, including account status and withdrawal processes
- Ensured that all responses were timely and that all CPF queries were resolved within the company’s service-level standards.
- Monitored case queues to ensure timely assignment and completion of tasks, minimizing backlogs and delays.
- Reviewed various types of case details before assigning, ensuring that all relevant information was provided for efficient handling by the assigned team member.
- Ensured compliance with SLAs (Service Level Agreements) by making sure cases were assigned to the right individuals in a timely manner
Temp HR Administrative Assistant
Black Magic Design Pte Ltd
02.2023 - 04.2023
- Utilizing MS Office (Excel & Word) functions such as Pivot Table, VLOOKUP, and SUM to increase efficiency.
- Aiding with recruitment process and assisting with employees relations administrations.
- Performing data entry on employee's information via system and spreadsheet with high accuracy
- Managed employee files in both physical and digital formats, ensuring that all records were properly organized, easily accessible on a daily basis.
- Assisting in on-boarding of new hires and preparation of new hire orientation materials, registration of access cards and thumbprints input.
- Liaising and coordinating with the respective department and candidates for interviewing.
- Keeping track and updating high volumes of locker status, issuing and duplicating keys for individual employees to ensure all are up to date on a daily basis
- Performing ad-hoc duties as assigned.
Data Entry Specialist
Iron Mountain (OCBC)
10.2020 - 10.2022
- Performing data entry and various types of pre-processing verification on customer's instructions via form and email with high accuracy
- Indexed data entries into databases or document management systems, ensuring correct categorization and easy retrieval of information.
- Checked for discrepancies or defects in documents, correcting errors as needed to maintain the integrity and quality of the data.
- Folded and organized various types of documents, ensuring they were properly prepared for dispatch and neatly placed in envelopes for mailing.
- Time-stamped documents with acknowledgment to track when documents were received and processed, ensuring accurate records for dispatch.
Account Assistant
OCBC
03.2020 - 08.2020
- Performing data entry of customer's instructions into the Bank's system with high accuracy.
- Performing various types of pre-processing verification on customer's instruction via form and email.
- Conducted daily system checks to ensure all cases were completed and no tasks remained pending at the end of the workday.
- Monitored and reviewed case progress in the system, identifying any outstanding or incomplete tasks, and taking proactive steps to resolve the issues before the end of the day.
- Performed end-of-day balancing by reviewing daily case counts, ensuring all records were accurate and complete before closing out for the day.
- Performing ad-hoc duties as assigned.
Education
High School Diploma -
Temasek Polytechnic
Singapore 04.2001 -
NITEC - Facility Technology
ITE College East
Singapore 04.2001 -
Skills
Multitasking
Time management abilities
Active listening
Adaptability
Timeline
Temp Administration
CPF (Central Provident Fund)
06.2023 - Current
Temp HR Administrative Assistant
Black Magic Design Pte Ltd
02.2023 - 04.2023
Data Entry Specialist
Iron Mountain (OCBC)
10.2020 - 10.2022
Account Assistant
OCBC
03.2020 - 08.2020
High School Diploma -
Temasek Polytechnic
04.2001 -
NITEC - Facility Technology
ITE College East
04.2001 -
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