REENA ERIKA BAUTISTA ESTREVER
Deputy Store Manager
Summary
Retail Assistant Manager with 13 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
GMG SPORTS SEA PTE LTD (FORMERLY RSH SINGAPORE)
10.2011 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Manage inventory control and meet or exceed inventory goals.
- Serves Customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale.
- Displayed the appropriate signage for products and Sales promotion.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Marketing Assistant (OJT)
De La Salle University Medical Center
11.2010 - 02.2011
- Work closely with Marketing Manager to implement or promote Changing progress.
- Support the planning and execution of events and marketing campaign.
- Helping on translation of medical test result of each VIP patients.
Team Member
Philippine Pizza Inc.
04.2010 - 12.2010
- Greet Customers at door and show them to seats base on guest preference and staff workload.
- Delivers order and check on guest satisfaction.
- Maintain knowledge of current menu items, garnishes, ingredients and preparation method.
- Handled money accurately and at the same time doing cashiering as well.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Cashier
Flavours of China Restaurant
03.2008 - 11.2008
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Dining Crew
Tokyo-Tokyo SM Dasmariñas, Cavite
04.2007 - 09.2007
- Process payments and interact with Customers.
- Greeting Customer and recommending food items and in promotions.
- Maintaining cleanliness and ensuring quality control.
- Resolved customer concerns promptly, fostering a positive dining atmosphere.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Stocked prep areas by refilling silverware trays, stacking cups, folding napkins, and refilling condiments.
Cashier
Jollibee Foods Corporation
07.2005 - 12.2005
- Process Customer payment by cash, credit card, debit card or vouchers.
- Answers telephone calls regarding reservations, menu questions and business information.
- Take to go orders by phone and in person.
- Balance daily checks and Sales report.
- Maintain cleanliness in the store and helping my team in serving Customer.
- Preparing all deposit Sales for whole week.
- Manages and filling petty cash
Education
Tertiary - Business Management Major in Business Administration
10.2011
Secondary - undefined
Skills
Computer literate and able to proficiently navigate all Ms Office applications
Recentrewards
- Excellent Service Award 2015 (Silver Award)
- Excellent Service Award 2016 (Gold Award)
- Excellent Service Award 2017 to 2018 (Star Award)
References
- Mr. Joselito Galang, Assistant Manager, Rsh Singapore Pte. Ltd, (+65) 91690626
- Mr. Poh Han Keong, Compensation Manager, Rsh Singapore Pte. Ltd, (+65)81614113
- Ms. Mylyn Ermita, Supervisor, Rsh Singapore Pte. Ltd, (+65) 98528619
Timeline
Assistant Store Manager - GMG SPORTS SEA PTE LTD (FORMERLY RSH SINGAPORE)
10.2011 - Current
Marketing Assistant (OJT) - De La Salle University Medical Center
11.2010 - 02.2011
Team Member - Philippine Pizza Inc.
04.2010 - 12.2010
Cashier - Flavours of China Restaurant
03.2008 - 11.2008
Dining Crew - Tokyo-Tokyo SM Dasmariñas, Cavite
04.2007 - 09.2007
Cashier - Jollibee Foods Corporation
07.2005 - 12.2005
De La Salle University-Dasmariñas - Tertiary, Business Management Major in Business Administration
Dasmariñas National High School - Secondary,
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