Summary
Overview
Work History
Education
Skills
Quote
Websites
Accomplishments
Certification
Language Proficiencies
Hobbies
Timeline
Reedhuan Rasid

Reedhuan Rasid

Summary

Dedicated and detail-oriented undergraduate majoring in English Language and Literature, actively seeking opportunities in teaching or within industries related to writing, publishing. Possesses a strong foundation in literary analysis, effective communication, and creative writing. Proven ability to articulate complex ideas in a clear and concise manner. Winner of a writing competition eager to apply academic knowledge and passion for language to contribute effectively to roles in education or dynamic environments within the literary, content creation and publishing sectors.

Overview

19
19
years of professional experience
1
1
Certification

Work History

FREELANCE ENGLISH LANGUAGE AND LITERATURE TUTOR

Self-employed
09.2023 - Current
  • Tutoring students from primary to secondary level English and Literature, Focusing in creative essay writing through critical thinking
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Met with parents to discuss student progress and address concerns.

PART-TIME STAFF

Gastronomia, Da Paulo Group
01.2023 - Current
  • Front-Of-House Duties, Managing customers orders using digital ordering systems, Fulfilling customers and diners expectations during operation hours
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

CUSTOMER CARE SUPERVISOR/TRAINER

Agape Connecting People Pte Ltd
01.2014 - 01.2017
  • Managed customers' feedback and concerns, Provided solutions for customers' concerns with broadband services, Assist Customer Care Executives in their daily operational role,
  • Conducted training for newly-hired sales agents
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Created customer support strategies to increase customer retention.
  • Evaluated interactions between associates and customers to assess personnel performance.

ANIMAL TRAINER/PRESENTER

Wildlife Reserve Singapore - Jurong Bird Park
01.2013 - 01.2014
  • Animal husbandry; the care and breeding of animals.
  • Conducted training for parrots to be featured in animal shows such as Lunch with Parrots and High Flyers,
  • Emcee duties in animal shows such as Pelican Chit Chat
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Observed animals closely to understand individual needs and behaviors.
  • Monitored animal health, attention and behavior during training sessions.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Administered prescribed medications to animals based on individual needs.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Kept animals stimulated with variety of enrichment activities.
  • Observed animals during different activities to identify possible illnesses or injuries requiring care.
  • Delivered public presentations to educate public on animal training and behavior.

FASHION COORDINATOR

Wing Tai Clothing Pte Ltd - TOPMAN
01.2010 - 01.2011
  • Provided customers with styling recommendations
  • Cashiering duties
  • Customer service associate
  • Visual Merchandising


SHIFT MANAGER

Starbucks Coffee Company
01.2005 - 01.2009
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.

EVENTS MANAGER/ARTIST LIASION OFFICER

Kinemat Productions
01.2005 - 01.2009
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Prepared invitations to send out to guest lists.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

Bachelor of Arts - English Language And Literature

Singapore University of Social Sciences
07.2027

GCE 'A' LEVELS -

Ministry Of Education, Singapore (Private Candidate)
12.2022

GCE 'O' LEVELS -

Ministry Of Education, Singapore (Private Candidate)
12.2020

NATIONAL TRADE CERTIFICATE - 2 (COMPUTER TECHNOLOGY) -

Institute of Technical Education
12.1999

GCE 'O' LEVELS -

Bartley Secondary School
12.1996

Skills

  • Strong Supervisory and Leadership Skills
  • Proficient Organizational Skills
  • Exceptional Interpersonal Skills
  • Patient, Keen and Committed Learner
  • Learning Techniques
  • Skills Development
  • Lesson Planning
  • Student Evaluation
  • Student Motivation
  • Confidence Building
  • Online Tutoring
  • Composition Writing
  • Creative Writing
  • Problem-Solving Skills
  • Creative Thinking
  • Essay Writing
  • Verbal and Written Communication
  • In-Person Tutoring
  • Reading Comprehension
  • Homework Assistance

Quote

"A language is not just words. It's a culture, a tradition, a unification of a community, a whole history that creates what a community is. It's all embodied in a language." -Noam Chomsky

Accomplishments

    Featured in The Straits Times for demo music release with Sleeepwalker. Interviewed by Chris Ho, RIP

Certification

Work Skills Qualification

  • COPYWRITING AND CONTENT CREATION – Content Strategy 4


Employability Skills

  • WORKPLACE LITERACY ASSESSMENT – READING-8/ LISTENING-7/ SPEAKING-7 (2014)


NTUC Learning Hub

  • APPLY EMOTIONAL COMPETENCE TO MANAGE SELF AT THE WORKPLACE (2017)
  • ADAPT TO CHANGE (2017)
  • SOLVE PROBLEMS AND MAKE DECISIONS AT OPERATIONS LEVEL (2017)
  • MAINTAIN PERSONAL PRESENTATION AND PERSONAL EMPLOYABILITY AT OPERATIONS LEVEL (2013)
  • COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (2013)
  • DEVELOP PERSONAL EFFECTIVENESS AT OPERATIONS LEVEL (2013)


Other Certifications

• Quality System Management-2 Statement of Attainment

• Apply teamwork in the workplace-1 Statement of Attainment

• Continuous Process Improvement-1 Statement of Attainment

• Follow Food and Beverage Safety and Hygiene Policies and Procedures Statement of Attainment

• Solve Problems and Make Decisions at Operations Level Statement of Attainment

• Adapt to Change Statement of Attainment

• Apply Emotional Competence to Manage Self at the Workplace Statement of Attainment

• Workplace Literacy (Listening) - Level 7 Statement of Attainment

• Workplace Literacy (Reading) - Level 8 Statement of Attainment • Workplace Literacy (Speaking) - Level 7 Statement of Attainment

• Maintain Personal Presentation and Employability at Operations Level Statement of Attainment

• Communicate and Relate Effectively at the Workplace Statement of Attainment

• Develop Personal Effectiveness at Operations Level Statement of Attainment

• Interact with Customers Statement of Attainment

• Deliver Service Excellence Statement of Attainment

• Offer Customised and Personalised Service Statement of Attainment

• Provide GEMS Service Statement of Attainment

Language Proficiencies

  • English - Advanced
  • Malay - Proficient

Hobbies

Reading, Films, Music and Electronic Music Production, Found Sound Recording,

Writing as An Expression, An Observer of Street Fashion, Conceptual Art and

Performances, Photography, Travelling, Food, Pop Culture and Volunteering. Helping People in General Spreading Good Vibes.

Timeline

FREELANCE ENGLISH LANGUAGE AND LITERATURE TUTOR - Self-employed
09.2023 - Current
PART-TIME STAFF - Gastronomia, Da Paulo Group
01.2023 - Current
CUSTOMER CARE SUPERVISOR/TRAINER - Agape Connecting People Pte Ltd
01.2014 - 01.2017
ANIMAL TRAINER/PRESENTER - Wildlife Reserve Singapore - Jurong Bird Park
01.2013 - 01.2014
FASHION COORDINATOR - Wing Tai Clothing Pte Ltd - TOPMAN
01.2010 - 01.2011
SHIFT MANAGER - Starbucks Coffee Company
01.2005 - 01.2009
EVENTS MANAGER/ARTIST LIASION OFFICER - Kinemat Productions
01.2005 - 01.2009
Singapore University of Social Sciences - Bachelor of Arts, English Language And Literature
Ministry Of Education, Singapore (Private Candidate) - GCE 'A' LEVELS,
Ministry Of Education, Singapore (Private Candidate) - GCE 'O' LEVELS,
Institute of Technical Education - NATIONAL TRADE CERTIFICATE - 2 (COMPUTER TECHNOLOGY),
Bartley Secondary School - GCE 'O' LEVELS,

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Reedhuan Rasid