Rebekah Mak

Engage with new contacts and existing customers well to build connections and nurture relationships.

• Excellent Customer Service & Problem Solving skills: successfully offering customised printing & design solutions to clients within their budget, achieving a deal closing rate of 80%
• Plan and managed company’s presence at international trade fairs through exhibiting & marketing campaigns within the budget; coordinate the production of marketing collaterals, video and website
• Experienced with communication and securing projects from clients from different countries and culture, eg. besides Australia, Europe and USA, also Nigeria, Ghana, Jordan, Romania, Saudi Arabia. From Year 2022-2024, opened up 3 new markets (Jordan, Romania and Slovenia).
• Able to source for new products and services to keep enhancing company's range of offering.
• Resolved problems promptly across departments to elevate customer approval, restoring trust and loyalty.
• Established strong relationships with local and overseas vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

• Organised and self-motivated: Clear 3 years’ filing and scanning within one month of joining
• A planner with an eye for detail: Re-establish and managed the moving of 5 new filing & storage spaces within 3 months ; set up and manage Alternate Chairman's household purchases with stock-take system
• Excellent team player: Coordinating with various teams in other Asia offices to support Alternate Chairman for office and personal duties
• Resourceful and creative: Plan and execute printing of books and photo books
• Handled confidential and sensitive information with discretion and tact, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Updated and maintained confidential databases and records.
• Coordinated events and worked on ad hoc projects.

• Monitored management system and ensured it is compliant to current ISO 9001 & 14001 requirement.
• Verify accuracy of all documentation; enforce ISO 9001 / ISO14001 policies
• Coached organization on FSC, ISO 9001 and SC’s documented processes
• Support the implementation, achievement, and maintenance of the Quality & Environmental Policies and Procedures
• Evaluated Corrective Action and Preventive Action Reports.
• Assisted ISO Team Leaders and Internal Auditors, formulated reports on status of quality management system.
• Managed cost efficient quality system improvements.

• Boosted sales performance through creation of engaging promotional materials and targeted advertising strategies.
• Executed email marketing campaigns (monthly) to nurture leads, convert prospects into customers and improve customer loyalty
• Manage a marketing team of account managers to do the following, maintaining a high rate of 95% complaints free for jobs delivered:
  - Source and identify new business and non-traditional revenue streams
  - Plan and managed company’s presence at international trade fairs though exhibiting & marketing campaigns
  - Coordinate and liaise with Hong Kong and China counterparts for projects
• Mentored junior team members, providing guidance and support to foster professional growth and skill development within marketing department.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.

• Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Draft recruitment advertisements, conduct interviews and recommend candidates to senior management
• Manage induction of new employees
• Manage relations with clients, suppliers and contractors
• Manage office operations to ensure efficient office environment
• Set up computer and other requirements for new employees
• Diary management for Director of Operations
• General administrative and marketing duties including sending e-marketing campaigns and coordinating distribution of large mail outs for both local and international databases.

• Started development process of The Human Resource Policies and Procedures Manual to be used for Starwood Asia Pacific Division
• Customized Head Office’s Recruitment Advertising Kit for company’s various hotels in the Asia-Pacific region
• Maintained employees’ records via software, Paysonnel

• Computed foreign workers’ compensation
• Assisted in closing of company’s accounts at financial year end
• Petty Cash, Bank Reconciliation, Issuing Cheques, Maintaining various accounting journals